Computer Generated Solutions (CGS) Romania, the leader of the local business process outsourcing (BPO) market, has increased its team this year with 500 new employees, despite the context generated by the pandemic crisis. On the first places in the top of the centers with the most recruitments are Brașov and Bucharest, followed by Galați, Sibiu and Târgu Jiu.
“CGS has enjoyed, over time, the support of stable customers, who have supported our business and who have encouraged us to expand on the Romanian market through new projects that have permanently generated team growth. Thus, this year we also concluded a series of contracts with new clients or we extended the projects with the already existing ones, and this translated into a substantial volume of employment “, said Vladimir Sterescu, Country Manager CGS Romania.
He also pointed out that, although the Romanian labor market is affected by the pandemic crisis, within CGS Romania this was not felt, the company managing to keep pace with new employment from previous years.
In terms of the positions that new employees were brought in, 90% of them are entry-level, and were for call center, telecommunications, technical support or financial consulting positions.
“The recruitment process has shifted from a face-to-face to a remote approach, in line with the new safety rules dictated by the Covid-19 pandemic. Thus, the recruitment process has become a bit longer than last year, as the candidate has several steps to go. However, the main advantage is that we have the chance to communicate more with each of them and, thus, to find the right people “, Vladimir Sterescu also said.
According to him, the interviews took place remotely, either by phone or video calls to compensate for the lack of face-to-face interaction. Consequently, in order to protect both trainers and new employees, the induction courses conducted by the company for new colleagues took place at a distance in almost 70% of cases.
At this moment, approx. 70% of CGS Romania employees work from home, including new colleagues joining the team in 2020. The company has invested in a remote network for the entire company, so that as many employees as possible have the necessary infrastructure to work safely from home .
“One of the biggest challenges this year has been the spread of organizational culture among new employees. As most of them worked, from day one, from home, it was difficult to pass on the CGS spirit to them. Thus, we have constantly invested in initiatives for employees precisely so that they can cope with this atypical climate, go through this period with optimism, and keep the team as welded as possible “, Vladimir Sterescu added.
Regarding the future plans, the company’s representative estimates that in 2021 CGS Romania expects an increase in the number of employees at least similar to this year’s level.