CEO LEADERS DEBATE, Vivek Bakshi, Wipro Technologies: “We have noticed an increase in productivity, an increase of customer satisfaction”

Magda Purice Posted On July 16, 2020

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Work from home is going to demand higher levels of trust and a high level of empathy from our leaders and our managers. We did not suffer one day of productivity decrease during this time. In Europe, we were able to bring our workforce home within one week. Globally, it took us around 20 days. 95 percent of our global workforce works from home at this moment,” Vivek Bakshi, General Manager, Wipro Technologies said during the CEO LEADERS DEBATE at the Business Services Forum & Awards 2020, organized by Outsourcing Today and The Diplomat-Bucharest on July 15 th.

“We have also noticed an increase in productivity, an increase of customer satisfaction. We have seen an increase of productive hours. We had to actually tell people that work from home it does not mean 24/7. It is difficult to define boundaries, when does work start and when does it stop. Everything is now online. We have found people working more on weekends. We had to tell people to take even leaves. It is about mental health. If you do not disconnect, if you do not step away, it’s detrimental to your productivity and your eventual performance on the customer,” he explained.

“You have to understand people have challenges working from home, you need to trust more, you need to trust employees doing their job and not work three hours a day, but also not work 24 hours per day. The whole idea is to redesign our operating model. Most of our employees in Romania would like to come to the office but not more than 2-3 times a week. I don’t think we will go back to a 5-day working routine from office week.”

The statement has been uttered within ROMANIAN BUSINESS SERVICES FORUM & Awards 2020 held on July 15, 2020 at Athénée Palace Hilton Hotel in Bucharest.

The event benefited from the support of DIAMOND PARTNER Wipro, GOLD PARTNERS PwC, ADP, Colliers International, Société Generale European Business Services, PARTNERS SCC, Endava, Sea One, Wave, Accace, Valoris, Majorel, with the support of ANIS, ClujIT, BRCC and MEDIA PARTNERS Financial Intelligence, Economistul, Romania Durabila, Club Economic, Fab Lab Iasi, Pin Magazine.

Our acknowledgment goes to all PANELISTS of CEO LEADERS DEBATE for the valuable share of information: VIVEK BAKSHI, General Manager, WIPRO Technologies, DENISA PANAITE CASU, PwC‘s Academy Leader, MATTHIEU PASQUIER, CEO, Societe Generale European Business Services, GEORGE DIDOIU, Director Tenant Services |, Office agency, Colliers International Romania, COLIN C. LOVERING, Vice-President, BRCC, PANEL Moderator.

The Gala Awards Ceremony has been enabled by a proficient and complex Jury Board commitment, sustained by: FRANCESCA POSTOLACHE, Partner at PwC Romania; ANDRADA ILIESCU, Advisory Director at KPMG; GABRIELA MECHEA, Executive Director ANIS Romania; ANDREI ROMANESCU, Managing Director at Veeam Software; ANDREI CRACIUN, head of Digital Transformation & Data Analysis, West University of Timisoara; ALEXANDRU TULAI, Vicepresident, Cluj IT Cluster; DAN ZAHARIA, Senior Leasing Consultant, EXTIND Management; CARMEN ADAMESCU, Partner E&Y; MIHAELA ROSU, Director, Deloitte Audit; MIHAELA ROBU, Business Development Manager at ACCA South – Eastern Europe.