Nestlé company, also present in Romania, sells over a billion products every day, the big player having over 2,000 brands in its portfolio, spread over 188 countries.
Operations of this scale need solid support, and Nestlé chose SAP to digitize the company, from advanced analytics and customer experience to sustainability and human resource management.
Nestlé’s business models and market access are constantly changing, customer expectations are changing, and digital commerce is accelerating at a rapid pace. Nestlé understood that the core of a successful company is given by a solid IT infrastructure, created to use data and provide insights that help in decision-making.
The Nestlé company has also been present in Romania since 1995, starting with a representative office with only six employees. In 2000, Nestlé acquired the JOE brand, one of the most popular and appreciated on the market. Currently, Nestlé Romania’s portfolio consists of a wide and diversified range of products. Among them, JOE and Nesquik wafers, NESCAFÉ 3in1 specialties and Maggi mustard are produced in Romania. Transformation through a seamless journey to the cloud To ensure a smooth, seamless transition to a more dynamic, reliable and scalable infrastructure, Nestlé chose the RISE with SAP solution – a complete ERP software offering designed to help companies take advantage of cloud computing in their systems Basic.
Nestlé is now able to automate business processes across its operations, create innovative business models on a global scale and achieve greater agility and resilience. In addition, all 275,000 Nestlé employees benefit from a single point of access to all SAP applications, reducing the time and effort required for IT systems management. With the help of SAP Services and Support, including SAP MaxAttention services and the SAP Solution Delivery Center group, Nestlé shut down nine data centers and more than 10,000 servers. Thus, it was able to migrate thousands of applications, 300 instances of SAP software and more than 1,200 TB of data to the cloud. Beyond the complex nature of the project, it was delivered on time, without budget overruns and without disruption to the business.
Optimizing processes from recruitment to retirement
Transforming HR systems was a priority for Nestlé, with the company choosing SAP SuccessFactors to automate and standardize the processes that support the entire endeavour, from recruitment to retirement. In addition, Nestlé also uses the SAP Business Technology Platform to provide customized extensions of SuccessFactors needed in specific situations such as massive seasonal hiring. The company has a faster hiring process, but also a chatbot that speaks 20 languages and answers thousands of questions from candidates every week, all without the intervention of HR professionals.
“In the past, systems that failed took about six hours to recover. That meant an unwanted 6-hour downtime in factories and distribution centers. Currently, our platforms recover in less than 10 minutes, so most end users don’t even know there was a problem,” explains Ralf Huebenthal, Global Head of IT Platforms at Nestlé.
Transforming the customer experience with a one-stop shop
Nestlé is also improving the experience of its B2B customers by streamlining the order placement, tracking and invoicing process. The company replaced traditional phone contact processes and implemented a global platform based on SAP Commerce Cloud that provides real-time order information. Through the self-service digital portal, Nestlé is improving the ordering and payment processes so that retailers and distributors can get products faster and easier.
The company recognizes the importance of providing a unified digital experience for customers in order to remain competitive and meet increasingly complex consumer demands. At the same time, the implementation of the platform with the help of SAP Commerce Cloud not only benefits customers and optimizes internal processes and flexibility, but also supports efforts in the direction of sustainability, by eliminating paper invoices and tracking orders more efficiently.
“Our customers are constantly innovating and transforming; at the same time, they collaborate more and more through digital platforms and solutions. So it was a logical decision for us to offer a unified experience and a better digital experience,” says Pablo Nill, Senior Product Group Manager Customer Service Information Technology at Nestlé.
By simplifying its global IT infrastructure, Nestlé increased system availability to 99.97% and reduced downtime from six hours to seven minutes. With SAP BTP, the company’s digital assets can be used 10 times faster than before. Also, 15,000 managers in over 100 countries now use a common HR solution that has automated 95% of review processes.
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