Alexandru Stoenescu, Genpact: “The most important thing in fostering the company culture is renewing that sense of purpose”

“We had to change the leadership style during these last years. A couple of things have emerged. As people moved into remote working, some things dropped. Of course, productivity went up immediately, but we had a drop in engagement. We also had a small drop in innovation. I personally link the Great Resignation to a little too much remote working. While I don’t believe in fully remote working, I also know that we are managing various shades of grey. There are some types of work that can be done remotely, but other types of work need constant interaction,” Alexandru Stoenescu, Vice President, Europe Operations, Country Lead Romania & Bulgaria, Genpact said during Romanian Business Services Forum organized by Outsourcing Today and The Diplomat-Bucharest.

“The most important thing in fostering the company culture is renewing that sense of purpose. Finding that sense of purpose is critical. Finding purpose is not that hard. It’s our first responsibility as leaders and is super critical. I think that is line-item number one.

Line-item number two is finding those folks which have the curiosity and innovation will. There is nothing stronger than having curios, innovative and purpose-driven people. That’s what drives accountability and that drives the owner’s mindset as we like to call it.

There are a lot of similarities across the company cultures. In the end, all companies ended up being technology companies. Every single company has some sort of product or offering that is attached to a technology. In that sense, there are a lot of similarities.

There is an inherent need for all of us – especially in the business services industry – to infuse tolerance for ambiguity. Some people call it resilience. The idea of very short cycles that bring up on changes in relatively rapid bursts it’s a reality right now. Those things must be embedded in how we run things and how we actually prepare our workforce to face that.”