Computer Generated Solutions (CGS) Romania, the leader of the local business process outsourcing (BPO) market, hires in 2022, over 800 specialists with a technical background, in positions of customer relations representatives, back office, technical support.
The new positions are open both for positions that require physical presence in the seven support centers in Bucharest, Brasov, Sibiu, Targu-Jiu, Miercurea-Ciuc, Constanta and Galati, and in full-remote system in cities where we have no physical presence .
“We maintain the recruitment rate in recent years, of over 200 new employees per month, because, in total this year we hope to add about 800 new colleagues to the CGS Romania team, which currently has 4,300 employees. We have a substantially growing portfolio of projects, many from American companies in the area of healthcare, telecom and information security, but we are also registering an expansion of the existing ones, which automatically generates an expansion of human capital within the company,” said Vladimir Sterescu, Country Manager CGS Romania.
CGS Romania has reshaped its human resources strategy in the last 2 years and has gone through transformation processes to streamline operations in the context of the Coronavirus pandemic and the new way of working. Thus, automated recruitment has led to a shortening of the entire process by about 25%, while the feedback provided by candidates can be monitored in real time for each stage of recruitment. On average, the entire automated process takes 1-2 days, compared to 4-5 days for the standard one, but especially offers the “intelligence” needed in an extremely competitive market like now.
Also, the recruitment and human resources teams of CGS Romania have reconfigured the entire recruitment and onboarding process so as to have a total adaptability for all work variants – from office, to hybrid and remote 100%. Onboarding sessions have been set up for remote employees, training, remote coaching and the mobile office is also delivered with the necessary work equipment.
“The opening of the company to hire new colleagues in a 100% remote system had a positive impact on the evolution of the business last year. We grow not only the CGS Romania business, but also the people in the company. Indeed, most open roles are entry level, but we also have many specialist positions. The wonderful situation for our colleagues is to be in a constantly growing company because our philosophy was to offer employees a carrier path, the opportunity to identify their potential and give them the chance to evolve and become good specialists or managers,” , Vladimir Sterescu added.
Another important aspect mentioned by the company’s representative is related to the increase of the investments allocated for the support staff. Thus, the company allocates extensive resources to ensure constant and fast support, especially for new colleagues who will work 100% remote, so that they can quickly adapt to tasks and achieve quality standards in a timely manner.
The American company CGS (Computer Generated Solutions) is one of the most important providers of business process outsourcing solutions in the world, present since 2006, on the Romanian market. The company provides, locally, services in 18 foreign languages, with 7 support centers in Bucharest, Brașov, Sibiu, Târgu-Jiu, Miercurea-Ciuc, Constanța and Galați.
The approx. 4,000 CGS Romania employees interact daily with customers in Romania, Germany, the United Kingdom, Spain and other European countries, as well as in the United States or Canada. The main services offered by CGS Romania are customer care, technical support, help desk, telesales and other outsourced services for companies operating in the field of telecommunications, IT, banking, insurance and retail.
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