CGS receives 2020 Customer Experience Innovation Award

CGS, a global provider of business applications, enterprise learning and outsourcing services, announced that TMC, a global, integrated media company, has named its Business Process Outsourcing (BPO) services a winner of the 2020 Customer Experience Innovation Award presented by TMC’s CUSTOMER magazine.

The 2020 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social.

“It’s an honor to again be recognized by TMC CUSTOMER magazine for our BPO expertise and our dedication to delivering the best customer service,” said Steve Petruk, president, Global Outsourcing division at CGS. “The company is dedicated to the highest level of innovative customer service and has continually implemented next-generation technology to further support our valued clients globally. During a critical time in which companies have remote workers and social distancing restrictions, CGS implemented augmented reality (AR) and robotic process automation (RPA) for field service support. At CGS we moved our global workforce from brick-and-mortar to a remote delivery model in less than 10 days; technology helped connect the team safely by providing real-time information to solve real problems in digital settings.”

“Congratulations to CGS for receiving a 2020 Customer Experience Innovation Award. CGS has been selected for setting the standard in delivering world-class customer experiences across all channels,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement and know we will continue to great innovation from CGS in 2021 and beyond.”

With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through automation and live agents in its contact centers located in North America, South America, Europe, Asia and the Middle East. Its AI-enriched chatbot and RPA technologies complement the customer support services provided by thousands of multilingual call center agents. CGS supports many of the world’s industry-leading global brands from retail, hospitality, healthcare, technology and telecom. CGS’s innovative, scalable and flexible business process outsourcing (BPO) solutions include technical and customer support, telesales, channel enablement and back office support.