CGS Romania increases business with 10 per cent in Q1

In the context of the constant growth of the global demand for support services, Computer Generated Solutions (CGS) Romania, the leader of the local market, recruited, in the first quarter, 200 new colleagues.

“After 2020 meant a major change in lifestyle and work, in all respects, 2021 was characterized by greater predictability and control. Thus, the local business grew by approx. 10% and had an upward trajectory in the first quarter of 2022 “, said Vladimir Sterescu, Country Manager CGS Romania.

The increase of CGS Romania’s business in 2021 was mainly determined by attracting new projects, both from new and existing customers. Also, the company’s openness to hiring new colleagues in a 100% remote system, from areas where there are no physical contact centers, had a positive impact on last year’s evolution.

“The beginning of 2021 was a reserved one, but, starting with the second quarter, we have witnessed an increase in demand, in the context in which companies see more and more in us a partner that offers support especially during this period, who manages to find human resources with a high level of education and an exceptional attitude towards the client “, Sterescu added.

Also, the positive evolution of the CGS business in Romania was influenced by the growth reported by the entire business process outsourcing market, global and local. In fact, according to Statista studies, an annual advance of 5% of the value on this segment is estimated, at international level, until 2024.

Vladimir Sterescu also said that the growing demand for outsourcing services has brought the issue of labor back to the fore. Thus, this has been an important aspect in the company’s development strategy in the last year, with recruitment and HR teams focusing on attracting new talent and developing hybrid and 100% remote collaboration models, modeling the interaction between work at distance and work at the company’s headquarters.

“2021 brought with it not only the achievement of business objectives, but also the need to identify and implement new work solutions in order to attract and motivate our colleagues. An important step we took in this direction was the opening to new markets (cities), where we do not have a physical presence, reaching, at the end of last year, over 100 colleagues who work in this way “, Sterescu underlined.

Regarding the current year’s trends, the company’s Country Manager also relies on a business growth of over 10%, in line with the contracts had and which must be honored. The growing need for business agility and operational efficiency is driving an accelerated dynamic in the outsourcing sector. An important catalyst is given by the migration of outsourcing companies to artificial intelligence and augmented reality solutions, solutions that have the role of bringing advantages of time, quality and costs.

On the other hand, the perception of companies that deliver outsourcing services among customers is changing. They are seen as the main partner, being a source of access to professionals in various segments. Thus, quality is gaining more and more ground while the pressure on costs is significantly reduced.

“The first part of the year was also marked by the geopolitical situation generated by the conflict in Ukraine. However, we noticed that our partners were not scared by this context and continued to allocate projects for the local market in line with the strategy at the end of last year “, concluded Sterescu.