Up Romania launches Victor chatbot in partnership with Inform Lykos

Up Romania expands its means of interaction with the beneficiaries of Up Romania cards through a virtual assistant, available on all the company’s platforms – upromania.ro, uponline.ro and in the Up Mobil application. The virtual assistant Victor was developed and implemented by Inform Lykos, a DRUID implementation partner, based on proprietary conversational technology, and can be accessed at any time.

The current beneficiaries of Up Romania will be able to find out from Victor the information about the balance in the account, how to block or activate their card, what is the validity of the amount on the card, where they can use the tickets, how to change their PIN or account phone number. For those interested, but who are not yet beneficiaries of Up Romania electronic products, the Victor chatbot will provide details about Up Romania services and products.

Based on artificial intelligence, the virtual assistant will be able to interact with the audience through open-ended questions. Thus, by processing the natural language, Victor will be able to learn from the interactions with the beneficiaries of Up Romania cards in order to give them complex answers. For specific needs, users will be able to start a conversation directly from the company’s platforms, being guided by the suggestions of topics made by Victor.

“Digitalization remains at the heart of Up Romania’s development strategies. That’s why we focus on developing self-service solutions, available 24/7, one click away for users. The implementation of the Victor chatbot is the latest modern digital experience, through which we want to simplify and personalize our interaction with the beneficiaries of Up Romania cards, regardless of the product. Victor, a name that means “winner in life”, is designed to meet the recurring needs of Up Romania users, using simple, natural language,” said Elena Pap, Up Group regional director.

“The conversational technology and the benefits of the DRUID architecture, combined with the opening of Up Romania to digitalization, allowed the INFORM technical team to quickly implement the solution. We strongly believe that the introduction of Chatbots Journeys will improve the profile of many organizations by digitally transforming them.

Following sustained investments in experienced analysts and technical expertise, we will continue to provide the highest quality professional services to our clients, contributing to the success of their digital transformation plans,” said Kostas Fiakas, Chief Strategy Officer of INFORM Group.

“We are extremely pleased with Up Romania’s initiative to provide its beneficiaries with a conversational solution that takes their requests directly from any platform. The involvement of our partner – Inform Lykos – was prompt and ensured a smooth implementation. We are convinced that Victor will instantly become a reliable help for Up Romania,” says Liviu Dragan, CEO of DRUID.