Regista study: 60% of public sector employees believe that the pandemic has contributed to the digitalization of the institution where they work

One year after COVID-19 pandemic started, Zitec, leader on the Romanian IT & digital marketing market, reveals the results of the national study Regista “The new reality of working from home”.

The study aims to find out how public institutions have adapted to working from home. The Regista study was conducted based on the answers from the questionnaire “Pandemic prevention measures. How did you adapt the way you work within the institution? ” attended by representatives of over 400 public institutions from all counties of the country between February 15 and March 14, 2021.

Most of the respondents come from the following public sectors of activity: local public administrations (30%), education (25%) , followed by health (10%) and government institutions (10%). According to the data collected, almost 75% of public sector employees who worked from home partially or permanently felt at least as productive as when working in the office. The new way of working has brought many benefits for employees. Thus, 71% of respondents who worked remotely consider that the biggest benefit of working from home was the time gained by the fact that they did not travel to the office, 55% appreciated the flexibility in organizing working time, and 17% said they had lower monthly costs while working from home. From the resulting data, among the biggest difficulties faced by public sector employees in remote work were: communication with the team (37%), loneliness (26%) and lack of adequate space or furniture (25%) . Although most employees felt that effective communication with colleagues was a challenge while working remotely, 27% of respondents said they did not use any application to hold video conferencing with the team, and 67% did not use the signature. electronics.

Of the total respondents, almost 70% never worked from home before the pandemic. During the State of Emergency, approx. 55% worked exclusively from home, 20% worked partly from home and partly from the office, while 25% of study participants continued to work exclusively from the office. At the same time, 20% of the respondents worked remotely in the State of Emergency and continue to work from home today. Although 60% of officials believe that the pandemic has contributed to the digitization of the institution where they work, 85% of them have not taken any digitization course in the context of changing the way they work. Moreover, more than half of the respondents still use personal e-mail addresses in the interest of the service, and 65% did not use a VPN (Virtual Private Network) system for a secure connection in the use of the institution’s applications.

“More than two thirds of the employees of public institutions switched to a work from home for the first time in March last year, which involved many changes, most of the times not very easy due to the very low degree of digitization. Being a cloud solution, Regista users were able to continue their business successfully and safely, no matter where they worked. The results of this study helped us to better understand the particularities of working from home for public institutions and to create better solutions for streamlining telework, “said Alexandru Lăpușan, CEO and co-founder of Zitec.

The Regista study “The new reality of working from home” complements the steps to accelerate the process of digitization of public institutions made last year through the “Caravan Regista” and the “Essential Guide to digitizing the city hall.” The Regista solution, developed by the Zitec team, is the market leader in the segment of registry applications and document management in the local public administration. The role of the application is to automate and streamline the activities of local institutions, government and companies, through electronic registration modules, document management and e-Government. The director facilitates both an optimal communication between the departments of an institution, as well as between officials and citizens, for a fast and more organized resolution of the received requests. So far, over 600 institutions and companies from all counties of the country have improved their work processes and reduced bureaucracy using Regista.

The application has over 12,000 users nationwide who have registered 12 million documents over time.