Xerox Acquires CareAR, to expand software portfolio

Xerox Holdings Corporation  acquired CareAR, an augmented reality support platform company that provides real-time access to expertise for customers, employees, and field workers.

The amount of the deal was not disclosed.

With the acquisition, Xerox has expanded its software portfolio. With CareAR™ software, remote agents and experts can virtually see the situation and visually guide a solution using a suite of augmented reality tools via desktop, mobile, and smart glass devices, as if they were in-person. The platform integrates with workflow leader ServiceNow.

According to Steve Bandrowczak, president and chief operations officer, Xerox, “By combining DocuShare^®, XMPie and CareAR, we have a Software business that can together and apart support a wide range of clients’ needs.”

This expanded Software business will be led by Sam Waicberg, vice president and general manager of Digital Services for Xerox and former CareAR Co-founder and CEO prior to acquisition.

CareAR is the latest addition to a series of solutions Xerox has launched to provide digital transformation tools to customers. These include automation and centralization solutions like DocuShare, a content management platform providing robust tools to automate processes and support cloud-enabled digital transformation; and XMPie, a flexible technology that allows customization and personalization of assets across customer touchpoints, both online and offline, for full marketing campaign integration.