Symphopay launches ONE, the platform that gives banks the agility of a fintech to transform payment acceptance services

For decades, the purchase process (the bank’s acceptance of amounts paid by the buyer into a merchant’s account, in a physical or online store) has been viewed in the banking environment more as a utility service, a necessary cog in a modern commerce gear. However, the acquiring process is highly fragmented between various payment systems, technology providers and commercial channels, generating costs for banks rather than strategic value.

In the era of fintech and neo-banks, in the era in which merchants expect unified omnichannel experiences (for example, they are no longer open to using many POS at the cash registers, they want smart POS that will help them in the marketing and sales process, etc.), actors in the traditional banking system risk losing agility in addressing strategic customer segments, in the context of increasing competitive pressure from global acquiring providers, who already serve large bank clients in other markets.

Symphopay ONE addresses exactly this structural challenge of the acquiring process — fragmentation. The new platform allows the unification of all transactions, connecting all merchants, payment channels (online or offline) and value-added processes into a unified omnichannel experience. This payment orchestration system allows banks to operate with greater agility, increased control and better visibility over payments.

The new platform thus offers banks the opportunity to transform the acquiring process from a utility service into a growth business.

“The future of the acquiring process belongs to those banks that can thus control the customer experience, transforming each payment into a relevant moment of interaction with the customer,” said Daniel Nicolescu, CEO of Symphopay. “With Symphopay ONE, we offer banks the agility of a fintech, in addition to the trust enjoyed by a traditional bank.”

“Our experience working with technology providers supporting large retailers and their acquiring businesses highlights the value of modern payments orchestration. The vision behind innovative solutions like Symphopay ONE reflects the broader industry direction towards a more digitized, agile and merchant-centric payments ecosystem — one designed to drive value beyond mere acceptance.” — Maricela Lițcanu, Global Transaction Banking Executive Director at BRD – Groupe Société Générale.

Symphopay is a Romanian fintech, founded in 2015, specializing in orchestrating payments for banks and enterprise merchants. Through its cloud platform, Symphopay connects payment channels, acquirers and loyalty systems into a unified ecosystem that offers real-time insights, integration flexibility and new customer interaction models. Symphopay has established itself as a middleware layer between banks and merchants, and the company’s technology already coordinates payments for some of the most important retailers in Romania — including Profi, eMAG, Intersport, FAN Courier, Sameday, NEPI, Farmacia Tei and many others — handling millions of monthly transactions across physical and digital channels.

In 2025, Symphopay’s transaction volumes increased 10-fold, reflecting both the scalability of the platform and the growing demand for omnichannel payment management solutions, both from merchants and banking players.