Computer Generated Solutions (CGS) Romania, the leader of the local business process outsourcing (BPO) market, announces a 12 per cent increase in turnover in 2019, compared to the previous year. Thus, the company maintains its steady and organic growth rate in recent years.
“The year 2019 meant for CGS Romania an increase of the business due to the expansion of the activity on the financial segments, technical support, but also on the area of telesales and channel enablement. Thus, we followed the strategy we set out, bringing into the company’s portfolio projects of high complexity to strengthen our competitiveness over other outsourcing destinations in the world, such as the Philippines or India. Moreover, in the long term, we want such projects to represent an increasing percentage in relation to the entire business in Romania ”, stated Vladimir Sterescu, Country Manager CGS Romania.
According to his statements, in 2019 Computer Generated Solutions also reported a 10% increase in volumes of new and already existing projects. As for the clients of the company, Vladimir Sterescu stresses that they come equally from the local market as well as from the US or the EMEA area.
“And last year, we noticed an increasing increase in the interest of Romanian companies or of the multinational companies present on the Romanian market for local outsourcing services. This shows that they are gaining increasing confidence in the domestic BPO sector, especially in the context of business development and thus the need for fast and specialized support ”, said the company manager.
He added that last year was also marked by the evolution of the demand for projects in Hungarian, with CGS having about 2,000 employees specialized in this regard within the center of Miercurea Ciuc.
The company also announced it improved the retention rate nd, acccording to Vladimir Sterescu, the company’s retention indicators stands above the outsourcing market in Romania.
“We are activating in a market where staff retention rate is very low and one of our main strategies has been to improve it. Thus, 2019 marked an increase in the success of keeping our employees within the company. Moreover, I estimate that at this moment CGS Romania is above the average of the outsourcing market in this respect ,” says Vladimir Sterescu.
According to him, the positive evolution of the induction index came as a natural step of increasing the share of more complex projects in all the company’s activities. This has personally led to a stronger background, significantly different pay packages and benefits, as well as positions with higher responsibilities. Moreover, the diversification of the CGS business locally has offered career opportunities for existing employees, thus motivating them to remain in the organization.
Also, Vladimir Sterescu is of the opinion that CGS Romania has adapted its way of referring to the new generations of employees, especially Millennials, to their competences and aspirations, thus offering positions that best suit them and which, therefore, , motivates them in the long term.
Last year meant for CGS Romania and the increase of the staff with about 350 new employees. Thus, at this moment, the company is approaching, in all seven centers in Romania – Bucharest, Brașov, Sibiu, Târgu-Jiu, Mirecurea-Ciuc, Constanța and Galați – of 4,000 employees, of which only 3 per cenr are part of the management , the rest being directly involved in the operational area, serving the projects.
Why outsource in Romania?
On this topic, Vladimir Sterescu says that the most important factor is represented by the abilities of local teams to understand at fast pace the needs of clients.
Also, another competitive advantage is its power to provide support in both Romanian and Hungarian.
Moreover, for the European and American companies, the Romanian market remains as interesting despite the slightly higher costs compared to other countries, such as India or the Philippines, due to the advantages of the level of education of the labor force. Thus, locally, they can find specialized support because most of the employees in the BPO market have higher education, a higher level of skills and have a vast mix of foreign languages.
“In the case of CGS Romania, the fact that we can offer an optimized cost due to our presence in seven centers locally, but also the fact that we can serve customers in 18 different languages, is clearly an advantage for both the support projects coming from the local market. , as well as for those in the international market ”, concluded Vladimir Sterescu.