Devhd, ServiceNow partner: Artificial intelligence will profoundly change the way companies work

Romanian company Devhd, specialized in providing consulting and digital transformation services through the American platform ServiceNow, is counting on the unprecedented automation of operations in companies, against the background of the expansion of the use of artificial intelligence at the business level.

Participating in the annual ServiceNow conference – “Knowledge23” which took place recently in Las Vegas, in the United States, Devhd enthusiastically welcomes the partnership concluded between ServiceNow and NVIDIA which aims to develop powerful generative AI capabilities for large and very large companies, with the goal of transforming business processes through faster and smarter workflow automation. Using NVIDIA software, services and infrastructure, ServiceNow will develop data-driven, customized software models at scale specifically for its end-to-end digital transformation platform.

The use of artificial intelligence will be expanded at the level of large enterprise companies – both for IT departments, internal developers, customer service teams, and other categories of employees with the goal of strengthening workflow automation and rapidly increasing productivity.

“Partnering with NVIDIA represents a tremendous opportunity for the IT industry. The integration of Generative AI into the ServiceNow platform has the potential to revolutionize the operations of large and very large companies and open new horizons for improving productivity and efficiency. We are proud to be part of this innovative alliance , as a Premier ServiceNow Partner and to offer cutting-edge solutions on the ServiceNow platform for our customers,” says Adrian Herdan, Devhd CEO.

How will generative AI impact the life of a company? Reshaping digital businesses. By developing intelligent virtual assistants and agents, a wide range of questions and requests from users will be resolved more quickly. Purpose-built AI chatbots will use extensive language models and focus on specific, well-defined IT tasks. To simplify the user experience, companies can customize chatbots with their own data to create a master generative AI resource that stays anchored to a specific topic while solving many different requests.

These generative AI use cases are also applicable to customer service agents, allowing them to prioritize cases with greater accuracy, saving time and improving results. Customer support teams can use generative AI for automated problem solving, generating articles from the company’s knowledge base based on summaries of various similar cases previously encountered in the customer relationship, and summarizing the information and delivering it to customers via chat, for a faster resolution and completion of requests. Employees can learn faster and easier In addition, generative AI can improve the employee experience by helping to identify opportunities for growth. For example, employees will receive personalized learning and development recommendations, such as courses and mentors, recommendations based on natural language queries and employee profile information.

More customers, lower cost

According to a study by the Harvard Business Review, companies that incorporate artificial intelligence into the sales and marketing process have seen a 50% increase in the number of leads generated through campaigns, while simultaneously reducing the time spent on calls by 60%-70% with customers and 40-60% of overhead costs associated with these activities.

The success of AI is evident in companies around the world, but a number of challenges cannot be neglected:

• AI implementation needs more specialists. 59% of companies believe that there is a severe deficit in this area, according to a study.

• A massive process of professional re-training (re-skilling/up-skilling) will be necessary. According to the World Economic Forum, the impact of AI in the coming years will be major: 85 million jobs will be replaced, but another 97 million jobs will also appear as a result of the influence of AI.

“After the phenomenon called Great Resignation, the Great Re-skill/Up-Skill will follow. This boom in the use of AI, at least at the level of the IT industry, will generate a lot of jobs that we could classify as “new software for a new age”, almost similar to the moment when mobile telephony or the cloud appeared and we must prepare for this phenomenon”, explains Adrian Herdan.

Through the ServiceNow platform, Devhd offers end-to-end digital transformation solutions and services, including the incorporation of AI tools in the automation of business processes. The company is active in Romania and Germany, with a total team of 20 employees.

Founded in 2016, Devhd is the first company in Romania that has assumed the role of providing customized digital solutions for digital transformation through the ServiceNow platform. Devhd has successfully delivered over 100 Service. Now projects and more than 20 applications on time and on budget, achieving a Customer Satisfaction Score of 4.69/5, also displayed on the company page on the ServiceNow website. In the fall of 2022, Devhd was selected to take part in the InnovX – BCR 2022 Scaleup Cohort acceleration program along with 15 other companies from Central and Eastern Europe (CEE). Also in 2022, Devhd received ServiceNow Premier Partner certification .