The Finalists of Romanian Business Services Forum & Awards, 2023 Edition

Reaching the half of 2023, the landscape of business services consolidated, with a steep incline in revenue generated, as companies delegate the management of their infrastructure and core internet processes to top tech talent. Business continuity is all about maintaining and strengthening relationships with business partners, clients, suppliers, services providers. After a long and complicated time of continuous changes, companies seek to identify and predict the trends, so they know exactly what to expect and minimize the amount of change within companies.

To highlight the evolution and performance of business services industry in Romania this year, OUTSOURCING TODAY &  The Diplomat-Bucharest organizes the 9th edition of the ROMANIAN BUSINESS SERVICES FORUM & AWARDS 2023   on May 24th,  at JW Marriott Grand Hotel in Bucharest.

Register at: Romanian Business Services Forum & Awards 2023 (thediplomat.ro)

THE CEO FORUM is a platform dedicated to leaders acting in the business services and tech solutions providers in a half-day event with engaging dialogue sessions and valuable networking opportunities. The event is an arena where key players in the field share their insights and business perspective to their peers in the industry.

THE AWARDS GALA continues to recognize, reward and celebrate the success of the most prominent companies acting in the business services industry in Romania.

THE FINALISTS OF 2023 Edition:

BUSINESS SERVICES COMPANY OF THE YEAR (over 800 employees)  

 This award recognizes all aspects of business management excellence, such as financial and operational performance, depth of services, client and employee growth, company leadership and CSR.         

• BOSCH SERVICE SOLUTIONS
• STEFANINI
• CGS ROMANIA
• LUXOFT ROMANIA

BUSINESS SERVICES COMPANY OF THE YEAR (less than 800 employees) 

This award recognizes all aspects of business management excellence, such as financial and operational performance, depth and breadth of services, client and employee growth, company leadership, as well as social responsibility     

• ALLIANZ PARTNERS BUCHAREST – GLOBAL COMPETENCE CENTER
• ASCENTCORE
• TOTALSOFT
• ZITEC
• ACCACE ROMANIA
• DEUTSCHE TELEKOM SERVICES EUROPE ROMANIA

EMPLOYER OF THE YEAR (over 800 employees) 

This award seeks to recognize the industry company with more than 800 employees which has achieved excellence in the provision of internationally recognized training to its employees, an employer who promotes the value of quality environment at the workplace           

• GENPACT ROMANIA
• SOCIETE GENERALE GLOBAL SOLUTION CENTRE
• CGS ROMANIA
• BOSCH SERVICE SOLUTIONS
• STEFANINI
• MAJOREL ROMANIA
• WIPRO TECHNOLOGIES

EMPLOYER OF THE YEAR (less than 800 employees)

This award recognizes the industry company which has achieved excellence in the provision of internationally recognized training to its employees, an employer who promotes the value of quality environment at the workplace

• ALLIANZ PARTNERS BUCHAREST – GLOBAL COMPETENCE CENTER
• DEUTSCHE TELEKOM SERVICES EUROPE ROMANIA
• VALORIS CENTER

MOST TRANSFORMED WORKPLACE

This award provides recognition for innovation in delivering the best essentials of a workplace, functionality and excellence, either on-site premises or remote.      

• COGNIZANT SOFTVISION
• STEFANINI
• DEUTSCHE TELEKOM SERVICES EUROPE ROMANIA

NEW ENTRY ON THE MARKET AWARD

This award acknowledges the performance and kick off of a new company that started the operations on the Romanian market      

• THE ACCESS GROUP
• SOFTSERVE
• SPYROSOFT SOLUTIONS 

HR MANAGER OF THE YEAR

This award recognizes the HR Manager who has made a substantial contribution to the success of their team and the company he/she works in

• GENPACT ROMANIA,  Alina Vlăgea, People and Engagement Lead
• GENPACT ROMANIA, Simona Smochina, Europe Learning & Development Manager
• SG GLOBAL SOLUTION CENTRE,  Catalina Magui SG GSC Romania Human Resources Director
• COGNIZANT SOFTVISION, Raluca Dolan, HR Manager
• MAJOREL ROMANIA, Denisa Popescu, HR Manager
• ZITEC,  Florentina Greger, Chief Talent Experience Officer
• BOOKING HOLDINGS, Corina Făurescu, Senior HR Manager

TEAM LEADER OF THE YEAR

This award recognizes the activity of a team leader that inspires and performes through its leadership and management capabilities in empowering his team and creates a role-model and success story across the business environment.     

• GENPACT ROMANIA, Casandra Ighisan, Senior Operations Manager – Genpact
• GENPACT ROMANIA,  Livia Badea Software Development Team for Genpact in Europe, the Middle East, and Africa (EMEA)
• SOCIETE GENERALE GLOBAL SOLUTION CENTRE, Liviu Rachisanu, Business LineManager
• BOSCH SERVICE SOLUTIONS, Denisa Abrudan, Team Lead
• MAJOREL ROMANIA, Ana Orbocea, Team Manager
• BOOKING HOLDINGS, Marius Comănceanu (24/7 Cyber Security Incident Response Manager, Booking Holdings Center of Excellence in Bucharest)
• DEUTSCHE TELEKOM SERVICES EUROPE ROMANIA, Maria Dutu, Team Lead
• WEBHELP ROMANIA,  Ioana Alexandra Ionascut, Team Lead
• VALORIS CENTER,  Bianca Neagu, Team Lead

CSR INITIATIVE OF THE YEAR

CSR is increasingly important to the competitiveness of enterprises. This award honors the business organization demonstrating the most significant social impact.

• SOCIETE GENERALE GLOBAL SOLUTION CENTRE | “WE CARE TOGETHER”: an annual initiative designed to positively impact society through all our initiatives (helping disadvantaged people, investing in education/ professional integration, supporting PWD persons, environmental protection).
• WIPRO TECHNOLOGIES |  SUSTAIN SOHATU SCHOOL COMMUNITY on the long term to enhance learning and future employment possibilities for children in local rural communities.
• STEFANINI | “COOKING FOR CHILDREN” (“CAMARA COPIILOR”), AN INITIATIVE OF “ANA SI COPIII ASSOCIATION” supported by Stefanini Romania
• ZITEC|  „CEI 1024” INITIATIVE, an ongoing blood donation campaign aimed at companies from Bucharest and from other Romanian cities, as well.
• ACCENTURE | PARTNESHIP WITH SPECIAL OLYMPICS to raise awareness about the skills of people with mental disabilities. We sponsored the Special Olympics National Swimming Championship
• VALORIS CENTER | “SMALL STEPS TOWARDS A BETTER FUTURE”, our goal at Valoris is to inspire and motivate individuals at in our organization to make positive contributions, regardless of the scope or duration of their efforts.

DIGITAL TRANSFORMATION INITIATIVE OF THE YEAR 

This Award goes to the organization that best demonstrates that it has substantially improved its operational performance in terms of workflow effectiveness, customer experience management, increased turnover and improved margins or cost control through an innovation in their use and application of digital technologies either developed in house or sourced from an external supplier

• SCC ROMANIA SERVICES | DYNAMIC KPI DASHBOARDS that tracks the impact of various people KPIs on business KPIs in real-time, To improve decision-making and service performance, we have
• GENPACT ROMANIA | MEET KONNECT – GENPACT’S VIRTUAL ASSISTANT for hybrid workforce management.
• BOSCH SERVICE SOLUTIONS | THE IMPLEMENTATION OF A DIGITAL VERSION OF THE CONTINUOUS IMPROVEMENT PROCESS BOARD (ECIP)
• SOCIETE GENERALE GLOBAL SOLUTION CENTRE | HIGH-LEVEL CONCEPT: A PLUG & PLAY APP STORE FOR REGULATORY REPORTING PRODUCTION USING THE LOW CODE ALTERYX SOLUTION.
• ACCENTURE | ACUTE is Accenture’s cutting-edge solution, an innovative program that revolutionized daily task management for operations teams

L&D INITIATIVE OF THE YEAR 

This award recognizes the best educational project implemented by a company 

• TELUS INTERNATIONAL | EXPLORE – Future leaders development program
• WIPRO TECHNOLOGIES | TASK FORCE TEAM was created targeting over 70k employees, dedicated for the DOP (Digital Operations & Platforms) unit
• STEFANINI | THE WIRED LEADER training program
• BOSCH SERVICE SOLUTIONS | ESSENTIAL MANAGERIAL TOOLKIT for onboarding new managers
• ACCACE ROMANIA | YoDA powered by Accace
• ACCENTURE | LEADER’S TOOLBOX is Accenture’s 6-month blended solution for managers’ growth
• WEBHELP ROMANIA | WOW START Manager Program

BEST WELLBEING INITIATIVE 

This award is dedicated to wellbeing and safety initiative conducted by a company in the benefits of employees. 

• SOCIETE GENERALE GLOBAL SOLUTION CENTRE
• MAJOREL ROMANIA
• ACCENTURE

BEST CUSTOMER CENTRIC INITIATIVE

This award acknowledge the performance of a customer-centric project or initiative with effective results in optimizing the client experience.     

• SCC ROMANIA SERVICES | Customer Excelent hub
• GENPACT ROMANIA | The Mystery Case Study methodology
• WIPRO TECHNOLOGIES | Delivery, Transition and Quality procedures
• STEFANINI | Global Modern Service Desk service, harnessing A.I. proficiency
• MAJOREL ROMANIA | Taskforce team, with the scope of 100% readiness to intervene on delicate topics
• VALORIS CENTER | CSAT enhancement to create a welcoming environment for end-users
• WEBHELP ROMANIA | Webhelp Anywhere model to enhance flexible and on point scalable response to customers

TOP DIGITAL TRANSFORMATION SERVICES PROVIDER

This award appreciated the bespoke and effective digital solutions created and commercial by a company that had a significant impact in digital transformation of a company and/ or industry.

• GENPACT ROMANIA | MULTIFUNCTIONAL TRANSFORMATION PROGRAM with one of the largest & most innovative enterprises in Cloud Computing, Data Centers, and Networks
• DEVHD | PREMIER SERVICE NOW PARTNERS | ServiceNow platform, to driving successful digital transformation journeys for customers using the Now Value methodology
• STEFANINI | DIGITAL TRANSFORMATION enhance employee experience, expand the digital footprint, optimize costs within the client organization while increasing service availability for multiple languages
• ZITEC | LEADING FUNDAMENTAL DIGITAL TRANSFORMATION for Sameday courier
• VALORIS CENTER | AUTOMATED LEAD MANAGEMENT WORKFLOW for our customer Toyota Romania
• WEBHELP ROMANIA | POLYGLOT, the ultimate tool for breaking down language barriers and unlocking global opportunities.

The event benefits from the support of:

EVENT MAIN HOURS:

15:30 – 16:00 Welcome Guests & Official Opening Address

16:00 – 17:20 CEO LEADERS DEBATE

17:20 – 18:20 Networking cocktail & Gala Dinner

18:20 – 20:00 THE BUSINESS SHARED SERVICES AWARDS GALA

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