Shibu Nambiar, Genpact: “We need to keep pushing and keep experimenting”

“Global pandemic, war next door, energy crisis, rising inflation, supply chains disruptions make me think we are living the perfect storm.

Leadership during these times is definitely not a walk in the park, but i think there is a silver lining too. For me, the silver lining in this very dark cloud is the huge opportunity to experiment and learn. I think we all should do that. We all should try a variety of working models. From a leadership perspective, the fundamentals of core leadership do not change. Trust, relationship, empathy, empowerment, listening, care, even love, all of those are still extremely relevant for what we need to do as leaders and how we need to show up for our people, for our business and for our community and so on. From my vantage point of view, it is really a huge learning opportunity for all of us,” Shibu Nambiar, CEO Genpact Europe, UK & Africa said during Romanian Business Services Forum 2022 organized by Outsourcing Today.

“We don’t want people to come back to their office, put their headsets on and just do their work. We don’t want that. We need to create a culture, make them feel proud of being in the office. There are so many ways to experiment and figure out what can work for us.

I think people should be back in the office because it’s great for them to come and learn from others so that they get promoted to different positions. I need people to come back to office for purpose-driven conversation, whatever that conversation may be.

There is a clean canvas out there and we have the opportunity to paint it differently. My opportunity is to step back a little, remove my old habits, and learn something entirely new. There is raw talent still available in Romania. Even though we struggle with some things like infrastructure, there is a reset button that is available. That reset gives us the opportunity to do things differently. I think we all should grab that opportunity. We need to keep pushing and keep experimenting.

The pandemic has pushed us in all possible ways. My biggest opportunity is that I can go and find talent in some many different parts of the world. The talent is available everywhere.

I think we should externalize less and internalize more. The issues regarding talent recruiting or retention can be managed differently.”

Full recording of the event: https://www.youtube.com/watch?v=VHmnYy2Tyh4