Outsourcing Market in Europe to Grow by 3.02 billion US dollars

A recent report by ResearchAndMarkets.com projects that a call center outsourcing market in Europe will grow by 3.02 billion US dollars between 2020 and 2024. The pandemic crisis has disrupted virtually all industries including European customer support outsourcing services. But the market is expected to be back on the growth path in the coming years.

The study shows that an increasing trend of using automated technologies in call centers is one of the main reasons a support outsourcing market in Europe will grow during the next few years.

Eastern Europe is moving to become an outsourcing hotspot. Countries like Ukraine, Belarus, Poland and Romania are posing as main competitors to the outsourcing giants such as India and China.

According to the report, Ukraine is one of the top leading countries in the outsourcing industry. Besides a large number of software development outsourcing companies, Ukraine has many BPO and customer support outsourcing providers. Statistics demonstrate that there had been an increase in the number of outsourced contact centers in Ukraine by roughly 100 companies between 2017 and 2018.

With its fast-growing IT environment, friendly service rates, large talent pool, strong work ethics and convenient location Ukraine makes a highly attractive and trustworthy destination for customer service outsourcing.

A Ukrainian company WOW24-7 is ranked among the top customer support outsourcing agencies in the world. It provides professional customer service for businesses all around the world using the latest technology and tools. With over 15 years of experience, WOW24-7 has acquired expertise in delivering top-notch omnichannel support for companies from different industries including SaaS and E-Commerce platforms, Venture Capitals, Telecommunication and FinTech providers, Software, and Hardware Development businesses.