Microelectronic implements Romanian technology DRUID in financial and government organizations in Australia, New Zealand, and the South Pacific Islands
Microelectronic Group, a leading provider of software solutions, services and equipment for the financial and government markets of Australia, New Zealand and the South Pacific Islands, announces the signing of a partnership with DRUID, a company specializing in the development of smart virtual assistants (chatbots), for to provide conversational automation solutions for companies across the Australasia region.
Since 1975, Microelectronic has been working with financial and government organizations to initiate significant cost reductions by simplifying and automating internal processes. The company offers solutions and services based on technologies that allow the accelerated adaptation of the business model to the constantly changing needs of digital consumers. The partnership with Druid focuses on providing conversational technology, which will simplify and enhance customer-employee interactions through smart virtual assistants. The two companies will also work to hyper-personalize the services of identification, structuring and automatic distribution of documents through any digital communication channel, in a conversational, simple and natural way.
“The pandemic has strongly changed consumer behavior, leading to an acceleration of process automation in digital transformation projects. We are constantly looking for modern solutions to support the growing need for remote interaction and collaboration and we are excited to start collaborating with DRUID. The partnership will help us add conversational components to our automation solutions, powered by smart technology developed by DRUID,” said Matt Murgia, Digital Practice Lead, Microelectronic Solutions.
“I am glad that DRUID has reached the radar of Microelectronic, a powerful provider of solutions for the financial-banking area, which has grown rapidly in recent years due to the reputation of putting the customer first. We have the fantastic opportunity to collaborate with a literate team in financial processes, which can bring a lot of value to DRUID technology. We expect the chatbots we offer to financial organizations around the world to be able, in a very short time, to have discussions in a financial language at a higher level,”said Irina Dochițu, Partner Account Manager, Druid.
Druid is a technology company based on artificial intelligence, specialized in the development of virtual assistants dedicated to complex processes in large organizations, and one of the few global providers that covers all types of implementations – cloud, hybrid or on-premises. Over 600 pre-configured conversational templates on roles, processes and industries ensure launch into production in just a few weeks. DRUID enables enterprises to easily create and deploy smart virtual assistants, while saving time and money through automation and improving the user experience.