DRUID starts strategic collaboration with Ecofinance for the launch of the next-generation virtual assistant “Alin”

DRUID, global leader in the field of virtual assistants integrated with artificial intelligence technology, announces its strategic partnership with Ecofinance, a pioneer in the financial technology sector. This collaboration marks the introduction of ‘Alin’, an innovative virtual assistant designed to automate the customer service experience of Ecofinance.

Alin represents a significant step on the road to automation based on virtual assistance for Ecofinance customers, which operates in Romania under the CreditPrime brand. Powered by DRUID’s advanced artificial intelligence technology, Alin provides real-time interactive customer support and is equipped to provide detailed guidance on a variety of topics, including the line of credit application process, CreditPrime mobile app information, fund management tips other topics also available.

Alin is a comprehensive support tool designed to elevate the customer experience. This innovative assistant enriches each user’s journey by streamlining the credit line application process for increased accessibility, providing detailed information on the CreditPrime Romania website to ensure users can capitalize on its full potential. In addition, Alin provides valuable advice on efficient use of funds and understanding the interest rate, along with clear guidance on calculating minimum payments, thus enhancing financial planning and clarity for Ecofinance clients. Alin’s introduction underscores DRUID and Ecofinance’s commitment to using the latest AI technologies to enhance customer satisfaction and engagement.

“Our collaboration with Ecofinance represents an important stage in our journey to redefine customer services in the financial sector,” said Liviu Drăgan, CEO of DRUID AI. “Alin is the culmination of our efforts to provide intuitive, accessible and comprehensive support for customers navigating the world of finance.”

“The integration of Alin into the CreditPrime website has changed the rules of the game for us”, noted Rucsandra Stanciu, Director General and member of the Board of Directors of Ecofinance Romania. “This virtual assistant will give our customers instant access to important information, making financial services more transparent and user-friendly than ever, while also streamlining our company’s internal operations.”

Alin is just the first step in Ecofinance’s collaborative journey to harness artificial intelligence to simplify and improve the customer experience, signaling a future where technology is continuously working to make life easier for customers.

DRUID (www.druidai.com) is an end-to-end platform for building AI-powered conversational business applications, applications designed to help employees reach the next level of productivity and deliver an end-to-end customer experience in the most intuitive way. Acting as a single point of interaction with all digital operations, DRUID unifies and enhances the existing technology environment, significantly reducing the learning and adaptation curve for employees. DRUID intelligent virtual assistants enable fast, personalized, multi-channel and hyper-automated interactions, available in every organization’s language thanks to the ability to integrate with any existing enterprise systems and RPA technologies. Since 2018, DRUID has been actively building on its vision to provide every employee with an intelligent virtual assistant, creating an extensive global network with over 160 partners, including UiPath, and serving over 200 customers worldwide.

Ecofinance is a growing financial technology company operating under the CreditPrime brand – an innovative and convenient non-banking financial institution. Ecofinance operates on the markets of Romania and the Republic of Moldova. The company is a member of the American Chamber of Commerce in Romania and the Republic of Moldova, the Association of Financial Companies in Romania (ALB) and the Credit Patronage for Non-Banking Financial Institutions (PCIFN). Ecofinance is part of the Dyninno Group of Companies, a multinational conglomerate that provides products and services in the travel, entertainment and financial technology sectors in more than 50 countries.