German, French and Nordic languages: the passport to some of the most in-demand jobs in BPO & Shared Services

What employers are looking for in 2026

A foreign language can be the starting point for a career in BPO & Shared Services, but the profile sought by employers does not stop there. The ability to understand a request, use the right tools and find a clear solution also matters — particularly in an environment where interaction with international teams and clients is part of everyday work.

Opportunities span different areas, from customer support and accounting to human resources, IT support, data analysis and administration. English appears in many business roles, while knowledge of a second language can significantly expand employment options. German, French, Italian and Spanish, alongside Nordic languages and languages such as Dutch, Polish, Czech and Hungarian, are among the most in demand.

The skills employers seek in 2026

Employers are looking for a combination of language, digital and interpersonal skills. Beyond knowing a tool or a foreign language, what matters is how candidates apply them to manage requests and collaborate with others.

· Foreign languages and intercultural communication. The ability to communicate professionally, both verbally and in writing, and to adapt the message to the interlocutor is essential for working with international markets.

· Digital skills. Excel and familiarity with CRM or ERP systems, such as Salesforce, SAP or Oracle, are useful for managing information and workflows. Openness to new tools, including AI solutions, is also increasingly valued.

· Analytical thinking and attention to detail. Interpreting data, verifying information and approaching problems in a structured way support process accuracy.

· Customer orientation. Active listening, empathy and an understanding of the interlocutor’s needs help deliver consistent, professional service.

· Organisation and prioritisation. Managing multiple requests requires setting priorities and tracking tasks in a fast-paced environment.

· Collaboration and adaptability. Working in diverse teams, learning quickly and being open to automation and standardised processes complete the profile employers are seeking.

Opportunities at Angajatori de TOP Bucharest

The autumn edition of Angajatori de TOP Bucharest (30–31 October, Sala Palatului) includes a dedicated BPO & Shared Services focus zone, created to connect professionals and candidates with organisations active in the field.

Participating companies include Allianz Services as Area Partner, alongside Allianz Trade, Allianz Partners, AYVENS, BAT Romania, Bunge Romania, Capgemini, Cegedim, ENGIE Romania,

Goodyear, HPE, Mondelez International, Societe Generale Global Solution Centre Romania, SLB Romania, TELUS Digital and Worldline.

Allianz Services has opportunities in areas such as finance and accounting and human resources, including P2P Accounts Payable Specialist, Financial Accountant (General Ledger Accountant) and Payroll and Benefits Specialist. TELUS Digital is recruiting for roles including Croatian Customer Support Representative, Hungarian Customer Support Representative, Polish Customer Support Representative and Level 2 Customer Support Agent (on-site). Allianz Trade is presenting roles such as Policy Management Officer with English, Italian or German, and Admin and Support Officer with German, English or French.

At Allianz Partners, candidates can explore the Customer Care Agent position with Italian and English, while Bunge is recruiting for an HR Operations & Payroll Specialist. These examples show that multilingual profiles can pursue both customer-facing roles and more specialised positions, where professional knowledge and attention to detail are key.

Two days dedicated to careers

Angajatori de TOP Bucharest takes place on 30 and 31 October 2026 at Sala Palatului and brings together 80 companies and 5,000 career opportunities across a wide range of sectors. Candidates can explore opportunities not only in BPO & Shared Services, but also in Tech & AI, Banking & Insurance, Energy & Utilities, Construction, Retail & FMCG and Medical & Pharma.

In addition, participants have access to free career counselling sessions, where they can discuss their experience, skills and suitable career directions individually with an HR specialist.

The experience is complemented by Inspiration 4U, a conference dedicated to professional growth and development, and I LOVE Tech, which explores trends in technology, artificial intelligence and innovation.