Teleperformance’s CEO: Business continuity is still possible

Daniel Julien, CEO of world-leading BPO Teleperformance recently commented on the current epidemic global situation: “COVID-19 has quickly become a global “disruptor,” affecting people, businesses, and economies — all over the world, health and safety has become the number one focus.”

According to the company’s statements on the corporate blog, the CEO stated: We’ve rallied around those who matter most – our affected employees and clients. At a time of such great human vulnerability, nothing is more important than the well-being of our people.”

As measures, the company established Covid19 Global Task Force for worldwide continuity

• Suspended all non-essential travel
• Expanded work options ranging from dormitories to WAHA for employees
• Coordinating international prevention/delivery actions with clients, national & local government agencies

Teleperformance, the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent.

The company has 300,000 interaction experts across nearly 80 countries, speaking 265 languages and dialects.

Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. The company operates with more than 1,300 employees providing BPO services to first-line players both on the local market and on the international market (banks, insurance companies, telecom operators and others).