Devhd and exccon AG implement Workplace Service Delivery for a European leader in the financial services industry, with over 40,000 employees

Devhd, the first Romanian company specialized on the ServiceNow platform, and exccon AG, a European digital services consultancy, implemented the first phase of the Workplace Service Delivery (WSD) solution for a global client in the financial services industry, with over 40,000 employees, distributed across multiple locations.

A unified platform for complex workplace operations

Although the client was already using the ServiceNow platform for various IT and business processes, the workplace and facility management operations area was managed separately, through emails, external vendors and Excel files. The lack of a unified solution for these flows – reservations, visits, facility services – generated manual processes, dispersed data and reduced visibility into workplace operations.

Furthermore, meeting room reservations, catering requests, event management and visitor management were managed by a custom solution that had reached the end of its technological life cycle and required modernization.

Through the Employee Center portal, employees can now access workplace services from a unified interface, connected to standardized processes and real-time correlated data.

80% of internal requests from over 40,000 employees are now managed digitally

The first phase of the Workplace Service Delivery solution — dedicated to Case Management — was successfully implemented, achieving an 80% adoption rate for creating requests through the Employee Center, already in the first month of launch. This result simplified the processing of requests, significantly reduced manual tasks and provided complete visibility into workplace operations.

The team is currently expanding the solution with new modules, such as Visitor Management, Reservation Management, Indoor Mapping and Event Management, scheduled for launch in 2026.

Delivery carried out by a joint exccon–Devhd team

The implementation was carried out by a joint exccon AG–Devhd team, which covered all the essential roles for such a project: ServiceNow architecture, process consulting, configuration, development, integration and project management. The close collaboration between specialists from Romania and Germany allowed for a unified approach and efficient delivery, fully adapted to the client’s needs.

“Integrated platforms such as ServiceNow provide visibility and control over operational processes. Devhd’s role is to transform this complexity into a simple, measurable and scalable system. Through our recent projects, we have shown how automation and proper integration can reduce reaction times, eliminate redundant tasks and bring real governance over data”, said Adrian Herdan, CEO of Devhd.

Digitalization, a priority at European level

At European level, projects of this type align with a strong trend of accelerating digitalization. According to Eurostat – 74% of companies in the European Union have reached a basic level of digital intensity, but only 8% use artificial intelligence technologies and only a third of SMEs are running coherent digital transformation programs.

These data confirm the need for a strategic approach and specialized partnerships to translate digitalization into concrete business results. Devhd contributes to this process through projects that combine technical expertise, process consulting and data integration, supporting companies in the transition from fragmented processes to complete digital governance.

Devhd is the first company in Romania focused on the ServiceNow platform and, for over a decade, has been delivering complex digital transformation projects for organizations in Europe and North America. The team, consisting of over 20 certified specialists, offers complete expertise in licensing, consulting, implementation, application development and ongoing support. Devhd is also one of the few partners in the region with dedicated capabilities in design, architecture, development and publishing of applications and integrations on the ServiceNow Store—both for its own products and for customers who want to transform their expertise into globally scalable solutions.