TotalSoft: Chatbots, the new trend in the HR solutions market

TotalSoft, one of the most important providers of business information systems in Central Europe, part of the Logo group since 2016, announces the expansion of investments in the chatbot software dedicated to the HR departments.

According to studies cited by the company, 80 per cent of employees use at least one professional text messaging application. Also, 89 percent of consumers prefer to request support from companies through text messages. According to the cited data, over 145 billion text messages are sent every day globally. Currently, messaging applications are the most widely used features of smartphones and are the most popular form of communication.

In this context, TotalSoft is developing an automated text messaging application, chatbot, to help HR departments increase their productivity. The application will use Machine Learning to simulate human conversation based on the characters entered in the chat interface. A unique element is that the transmission of messages to the “new virtual assistant” can be done using any communication platform: Facebook Messenger, Skype, WhatsApp, Slack.

According to Mihai Gavan, HCM Global Sales Director at TotalSoft, „the chatbots used in the HR departments transform the employee experiences. We see an increased appetite for the adoption of chatbot applications among companies. Not only do chatbots increase the efficiency of the workforce, they reduce costs, but they also contribute to delivering better experiences for employees. And these things are possible due to the development of machine learning technology.”

Maintaining this innovation trend, TotalSoft also announces the introduction of the concept of “paperless” in the HR departments, to streamline processes and simplify the workflow. For example, when a candidate becomes employed, the signing of the employment contract by both parties is done using the electronic signature, eliminating any printed documents. From the candidate’s point of view, the process is very simple and involves a few clicks following a notification received by email, the employment contract electronically signed by both parties having the same legal value as the physical one. This functionality can be replicated for all the documents managed by the human resources department and completes the digitization process provided by the CHARISMA HCM platform.

Using a chatbot can simplify a lot the processes and the document management within the HR departments, such as the payroll, different authorizations and holiday information, remote work. As TotalSoft states in a press release, with the help of a personal chatbot assistant, certificates can be issued automatically and quickly based on a standard form, even receiving registration number when it is sent by email to the applicant. Even the personal data from the employment contract can be verified and updated through a brief discussion with a chatbot.