Concentrix: Over 70% of companies see AI as a partner to employees, not a replacement

Romania, a regional hub of expertise in digital transformation and financial compliance services

A recent Concentrix survey shows that 72% of respondents believe artificial intelligence will complement employees’ work, increasing productivity without significantly reducing jobs. Only 6% see a real risk of replacement, while 22% remain neutral.

In response to the needs of companies undergoing digital transformation, Concentrix Romania aims to expand its portfolio of technology-driven, innovative services– services that gain value through AI  integration:

• Financial Crimes & Compliance (FC&C) – fraud, money laundering, and regulatory risk, addressed through AI-assisted detection and compliance operations.
• Trust & Safety / Content Moderation – combining AI tools with human expertise to moderate content, detect abuse or fake accounts, and ensure digital platform integrity.
• Customer Experience and Digital Operations – blending automation, data insights, and multilingual teams to manage high-volume, complex interactions across multiple channels.

“Artificial intelligence helps us redefine roles and prepare employees for the skills of tomorrow, in an industry where adaptability and flexibility are essential. At the same time, we plan to expand our local team during 2025–2026 with several hundred new colleagues in Bucharest, Iași, Timișoara, and Cluj, who will join customer experience and digital transformation projects.” Diana Delca, Country Managing Director, Concentrix Romania.

For these roles, we focus on language skills – especially German and French – as well as other languages such as Arabic, Nordic languages, Croatian, or Portuguese. In addition, digital skills have become mandatory for any career in our industry.

Career development and talent growth remains a central pillar of our culture: over 80% of management roles are filled through internal promotions, Delca added.

“AI adoption is still in its early stages. Regionally, over 80% of companies are in testing or pilot phases, which shows a huge growth potential. Our role is to help clients move from testing to scaling, turning innovation into real business value,” added Răzvan Pătrunoiu, VP Regional CEE Client Success, Concentrix.

In Romania, Concentrix has a team of over 2,500 employees from 46 nationalities, delivering services in more than 25 languages. The company has offices in Bucharest, Cluj, Timișoara, Iași, Galați, Ploiești, and Târgu Mureș, serving as an important hub for customer experience projects and digital solutions in the Central and Eastern Europe region.

About Concentrix: Powering a World That Works  

Concentrix Corporation, a Fortune 500^® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets.