Devhd announces new strategic partnership with exccon, a German boutique ServiceNow company

Devhd, a Romanian company specialized in professional services based on the ServiceNow platform, announces a new strategic partnership with exccon, a German consulting company with extensive experience in digital transformation and a ServiceNow partner since 2009.

This partnership aims to develop and deliver projects based on the ServiceNow platform for enterprise companies in Germany, focusing on complementary expertise and joint teams of architects, consultants, developers, business analysts and project managers. The collaboration comes in response to the increased demand for Customer Service Management and Workplace Service Delivery solutions in various industries on the German market.

The global Workplace Service Delivery market is experiencing sustained growth, driven by the increasing adoption of cloud-based solutions, the expansion of remote work models and the increased demand for improving the employee experience. MarketReportAnalytics estimates the Workplace Service Delivery market size at $10 billion by 2025.

As for the Customer Service Management market, according to an analysis by Market Research Future (MRFR), it is estimated to reach $800 billion by 2035, amid accelerated digitalization and increasing demand for automated solutions and personalized customer experiences.

“This partnership brings value through complementarity and rigorous execution,” says Toni Krüger, Head of Delivery, exccon.

“The collaboration came naturally, given the complementarity between the two teams and the growing demand for ServiceNow solutions in Germany. exccon has a deep understanding of the local market. We bring extensive execution capacity, solution architecture and advanced technical expertise, through a mature team that covers the entire delivery cycle – from consulting and analysis, to development and project management,” said Adrian Herdan, CEO of Devhd.

The two companies aim to increase delivery capacity, expand geographical coverage and strengthen the quality of services delivered to customers, within a common framework of best practices. exccon has solid expertise in IT Operations Management, CMDB and Workplace Service Delivery, consolidated through complex projects carried out in Germany. Devhd complements this expertise with an extensive team and technical capacity, including solution architecture, configuration, development and delivery in Agile mode.

About Devhd

Devhd is the first company in Romania focused on the ServiceNow platform and, for over a decade, has been managing the digital transformation of organizations. Our team, consisting of over 20 certified specialists, ensures an easy adoption of the ServiceNow platform, offering expertise in licensing, consulting, implementation, application development on the NOW platform and constant support