Alexandru Stoenescu, Genpact: “We’re working very hard on serialization of Gen AI and AI products linked with technology”

“I think we have been a little bit dramatic over the last three, four years. Yes, there’s been a pandemic. Yes, we’ve had inflation. Yes, there’s been, you know, supply chain shortages. And, incredibly enough, in this part of the world, there’s also a war, right? But the world has opened up.

We have transient workforce, which has brought tremendous flexibility to all of our operating models and quality of life. We’ve had companies, large, small, and medium, rushing and embracing technology much more than before. We’ve had the rush to cloud. We have the emergence of AI and Gen-AI. It’s a brave new world.

Now, a couple of things happened, for sure. I think cycles have shortened. All of the customers, or most of the customers that we work with, now have an expectation that went from three years to six months.

All of the business cases skewed in the first 12 months, and you have to deliver fast. Which means you have to blend in technology. Which means you have to blend in all of the speed and resilience that you can muster. But that’s not going to change,” Alexandru Stoenescu, Vicepresident, Genpact Europe Operations, Country Lead Romania & Bulgaria said at Romanian Business Services Forum organized by Outsourcing Today and The Diplomat-Bucharest.

“So, if you’re looking for the world to sort of tone down, it’s not. It’s just going to become even more complicated. So, I think one way of looking at it is just to enjoy the ride. But that resilience has to be built in operating models. Having said that, I think, at Genpact, I think our biggest opportunity is that we pivoted to an AI-first company. We’re working very hard on serialization of Gen AI and AI products linked with technology to cater for very specific solutions to customers in various industries.

Because what we’re also seeing is that customers with similar problems often have a vastly different solution. And you have to act fast and in a bespoke manner to cater for that need. Of course, this comes with massive re-skilling. And we’ve been working on re-skilling on our workforce for the last three years and make them future-ready.

I think if you combine all of that, you have shorter cycles, a lot of appetite on technology, and then you have to muster the skills to sort of come and meet that in the end and create viable products.”