Latest News  

TELUS International: Four reasons why artificial intelligence belongs in your customer service strategy

Discover how artificial intelligence is helping contact centers deliver a more effective and engaging customer experience

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Oracle: Emerging group of cloud masters accelerate ability to outperform peers

A new group of cloud masters is emerging according to a global survey of 730 IT professionals conducted by Longitude. This small group of forward-thinking businesses have reached cloud maturity (with on average 70 percent or more of their applications operating in the cloud) and are outperforming their competitors.

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NEWS
Atos signs key contract with the European Space Agency to enable new services with satellite data

Atos, global leader in digital transformation, has been selected by ESA, the European Space Agency, to deliver and operate Copernicus Data and Information Access Services (DIAS).

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Oracle Cloud growth driving aggressive global expansion

Significantly expands its current regional cloud infrastructure footprint to deliver Oracle Cloud services to an increasing number of customers and partners, a press release of the company informs.

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Accenture Technology Vision 2018: Rapidly advancing needs fundamental shift in leadership

Rapid advances in artificial intelligence (AI) and other technologies are accelerating the creation of intelligent enterprises and enabling companies to integrate themselves into people's lives, according to Ac

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Tremend consolidates US presence by acquiring 648 Group

Tremend, the software engineering partner for leading organizations in 15 countries, finalizes the acquisition of the US-established web and mobile company, 648 Group.

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ANALYSIS

How does leadership look today?

This summer, Outsourcing Today organized LEARNING & DEVELOPMENT Roundtable at InterContinental Hotel in Bucharest. The event brought together the business services professionals to discuss and discover new tool

Committed to growth

In the current swelling race of reaching the perfect algorithm for growth, companies operating various outsourcing services in Romania all relate to the main key drivers for business development in which people

Workplace – Building new approaches

The real estate market in Romania is living the wobbly times, in consonance with everything that is happening in Romania. The growing Euro rate and the instability and unpredictable times make of Romanian consu

 
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Opinion

TELUS International: Four steps for successfully adding data analytics into your customer service strategy

Discover the essential building blocks of an effective data analytics implementation

Three major trends to shape the outsourcing business in 2018

The outsourcing industry in Romania is expected to grow at fast pace in 2018. Experts forecast that the Romanian Outsourcing workforce will double by 2025, according to Outsourcing Advisors.

TELUS International: Discover some top ways brands can leverage speech analytics to improve the customer experience

Key Takeaways Speech analytics provides actionable data from voice-based customer interactions that can be used to improve service delivery. Improving the customer experience starts with an a

 
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Profiles

Genpact's COO: Staying ahead of the curve

Shibu Nambiar has over 18 years of experience in the services industry, covering roles in operations, project management, service delivery, product development, domain management and training.

How giving back pays dividends for communities and companies

Outsourcing Today recently spoke with Jeffrey Puritt, President and CEO of TELUS International, about why giving back is a key component of their corporate culture, their exponential growth and their remarkable

Societe Generale-European Business Services, a short history

Societe Generale European Business Services (SG EBS) has registered a fulminant growth since its establishment in Bucharest and plans to keep growing by diversifying its activities and strategies. Innovation, c

 
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» Committed to growth
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EDITOR CHOICE
Andrei Romanescu, Managing Director of Veeam Romania: Outsourcing sector, a decade evolution

Since the early 2000s, this sector has grown at a significant rate (about 20-30% per year). The industry has evolved from focusing on cost and labour arbitrage to adding value – therefore the growth is not so

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TELUS International Europe: Discover how successful smart-home providers deliver exceptional customer service

Key Takeaways

• Internet of Things (IoT) connected home devices are making the contact center and customer service more important than ever. • A friendly approach and positive attitude are import

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Societe Generale European Business Services support the IT education in Romania through a partnership with ACADEMY+PLUS

Societe Generale European Business Services (SG EBS), part of Societe Generale Group announces a partnership with ACADEMY+PLUS, a revolutionary coding school, tuition free, opened this year in Bucharest.

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TELUS International Europe: The convergence of customer service and digital marketing/NewGen technologies: What does it mean for businesses?

Technology shapes the way we educate, communicate, conduct business and advance science, all while maintaining significant influence on the global economy. But the way we engage with technology is changing

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Stay updated on People in Shared Services and Outsourcing Forum, October 19

Outsourcing Today organizes the third edition of People in Shared Services and Outsourcing Forum, on October 19, 2017 in Bucharest at Caro Hotel.

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Preparing for the new future

Business shared services in Romania is by nature a flexible, mobile and diverse community and in this context, local markets develop their own particularities to address the global changes, to adjust to new dem

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EY: Work-life balance has become more difficult to be managed by one third of full-time employees in 8 large countries

EY's global survey of full-time workers in eight countries finds that one-third say managing work-life has become more difficult, with younger generations and parents hit hardest.

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