Romanian company to implement new solutions based on ServiceNow technology to customers in Romania and the region Devhd, a ServiceNow partner and innovative company focused on digital transformation solutions and services through AI (Artificial Intelligence), announces the expansion of its CRM (Customer Relationship Management) service portfolio by implementing and adapting ServiceNow solutions for customers in Romania and the region.
This diversification comes in the context of ServiceNow expanding its capabilities in the area of customer relationship management. ServiceNow redefines CRM through an approach focused on automation, end-to-end integration and user experience optimization, unlike traditional CRM systems, which are predominantly sales-oriented. Bill McDermott, CEO of ServiceNow, emphasized that the platform does not compete directly with traditional CRMs, but fills the gaps that they do not cover, focusing on service delivery and data integration.
With the help of the ServiceNow platform, Devhd will use artificial intelligence capabilities to automate processes, provide proactive recommendations and improve the user experience. Devhd will also facilitate the integration of the ServiceNow platform with ERP (Enterprise Resource Planning) systems, connecting customer data with operational processes for faster and more efficient task resolution. In addition, the platform helps companies improve collaboration between customer-facing and operational teams, providing a holistic view of the customer relationship. The result is both a personalized customer experience and increased operational efficiency.
ServiceNow’s recognition as a Leader in the Gartner® Magic Quadrant™ – CRM Customer Engagement Center 2024 reflects its ability to transform the way organizations deliver customer service, from first contact to complete solution delivery. According to Zion Market Research, the global CRM services market was estimated at $64.86 billion in 2023. This market is expected to reach $122.8 billion by 2032, with an estimated annual growth rate of 7.35% for the period 2024–2032.
“We strongly believe that the future of customer relationships is based on the ability to quickly and efficiently solve their needs. Through our partnership with ServiceNow and through our local expertise, we are bringing a new generation of customer relationship management solutions to the Romanian market – focused on automation, artificial intelligence and complete integration of business processes,” said Adrian Herdan, CEO of Devhd.
CRM solutions based on the ServiceNow platform are particularly suitable for industries that require a high degree of service integration, such as the public sector, financial services and complex B2B environments.
Companies that choose these solutions offered by Devhd benefit from:
- Workflow automation and integration with existing processes
- Omnichannel experience, with intelligent automation and AI capabilities to improve customer interaction
- Reduction of response times and increase customer satisfaction
- Complete visibility into customer interaction and their connection to operational processes
“The expertise of the Devhd team in implementing and adapting CRM solutions on the ServiceNow platform supports our vision of supporting the digital transformation of organizations in Romania and the region, through modern, scalable solutions perfectly adapted to current market requirements”, added Adrian Herdan.
About Devhd
Founded in 2016, Devhd is the first company in Romania to provide customized digital solutions for digital transformation through the ServiceNow platform. As a ServiceNow Partner, Devhd offers design, consulting, implementation, support and maintenance services for the entire ServiceNow platform. The company’s expertise covers key areas such as IT Service Management, IT Operations Management, CMDB, Hardware and Software Asset Management, Strategic Portfolio Management, Customer Service Management, HR Service Delivery, hyperautomation, integrations and training adapted to each client.
