\u201cWe are in a very lucky industry and we were in a very lucky position in Romania and in the industry. A lot of things have changed during the pandemic. A change in the mindset of the buyers was the major change that we\u2019ve experienced.<\/p>\n\n\n\n
We went from outsourcer or service provider to trusted advisor, which is something that brought 10-20 percent extra value on the industry,\u201d Raluca Leonte, CEO, Webhelp Romania said during the Romanian Business Services Forum 2021 organized by Outsourcing Today.<\/em><\/strong><\/p>\n\n\n\n \u201cI think we have the unique opportunity to drive an industry trend. Recently, we have launched an official offer which is called Webhelp Anywhere and is meant to be the perfect match between client\u2019s expectations and employee\u2019s expectations. Basically, we will offer the possibility to be fully virtual on a hybrid model or onsite. We will even build career paths in order to match that. I think that really, it\u2019s a unique opportunity. The market contracted in 2020 and now can see the expansion. It\u2019s not what are we going to manage, but how far we want to go.\u201d<\/p>\n\n\n\n PANELISTS for Romanian Business Services Forum 2021<\/em><\/p>\n\n\n\n VIVEK BAKSHI, General Manager WIPRO TECHNOLOGIES<\/em><\/p>\n\n\n\n DANIELA MICUSAN, Managing Director, MAJOREL ROMANIA<\/em><\/p>\n\n\n\n RAMACHANDRAN A.S. (RAMC), Global Emerging Markets Coverage Head Eastern Europe Cluster Head Global Subsidiaries Group CITIBANK <\/em><\/p>\n\n\n\n FREDERIC LASNIER, Chief Executive Officer, PENTALOG<\/em><\/p>\n\n\n\n RALUCA LEONTE, CEO WEBHELP ROMANIA<\/em><\/p>\n\n\n\n MIHAI CONSTANDIS, Head of Eastern Europe Studios, COGNIZANT SOFTVISION<\/em><\/p>\n\n\n\n DANIELA VERCELINO, HR Director, SOCIETE GENERALE GLOBAL SOLUTION CENTER<\/em><\/p>\n\n\n\n MIHAI GAVAN, HCM Global Sales Director, TOTALSOFT<\/em><\/p>\n\n\n\n COLIN C LOVERING, Co-Founder at Lovering & Partners, Business Performance Consultants (moderator)<\/em><\/p>\n","protected":false},"excerpt":{"rendered":" \u201cWe are in a very lucky industry and we were in a very lucky position in Romania and in the industry. A lot of things have changed during the pandemic. A change in the mindset of the buyers was the […]<\/p>\n","protected":false},"author":3,"featured_media":5166,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[19,6],"tags":[],"_links":{"self":[{"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=\/wp\/v2\/posts\/5163"}],"collection":[{"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5163"}],"version-history":[{"count":1,"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=\/wp\/v2\/posts\/5163\/revisions"}],"predecessor-version":[{"id":5167,"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=\/wp\/v2\/posts\/5163\/revisions\/5167"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=\/wp\/v2\/media\/5166"}],"wp:attachment":[{"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5163"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=5163"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=5163"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}