{"id":3505,"date":"2020-11-10T10:31:33","date_gmt":"2020-11-10T10:31:33","guid":{"rendered":"https:\/\/outsourcing-today.ro\/?p=3505"},"modified":"2020-11-18T12:16:23","modified_gmt":"2020-11-18T12:16:23","slug":"shibu-nambiar-coo-genpact-europe-the-fusion-of-experience-innovation-and-process-innovation-will-become-table-stakes-in-the-next-two-years","status":"publish","type":"post","link":"https:\/\/outsourcing-today.ro\/?p=3505","title":{"rendered":"Shibu Nambiar, COO Genpact Europe: The fusion of experience innovation and process innovation will become \u2018table-stakes\u2019 in the next two years"},"content":{"rendered":"

How are the CEOs and managers of large companies addressing aspects related to leadership and busines resilience within their industries and with the aim of reaching the business objectives for 2020 and 2021?<\/strong><\/p>\n

Within the editorial project \u201cMOVING THE BUSINESS FORWARD\u201d powered by Outsourcing Today, we held a series a series of interviews of the high-leveled professionals, CEOs, GMs and leaders of different departments of companies acting in local industry. We talked in a recent interview with\u00a0Shibu Nambiar, <\/strong>Senior Vice President and Chief Operating Officer, Europe<\/strong> in order to find out what is\u00a0the role of leadership in the current environment that becomes paramount to inspire and motivate teams and companies to move forward.<\/strong><\/p>\n

Many businesses have been quick to respond to COVID-19, with people and operations swiftly adapting to work-from-home conditions<\/strong><\/p>\n

With everyone interacting remotely, keeping people connected has been an ongoing concern for businesses, too. It’s clear that many leaders are looking to secure and even enhance the value of strong workplace bonds \u2013 along with the morale they generate.<\/p>\n

I believe that flexibility will be the advantage that leaders and companies will need to have. Flexibility will give employees the opportunity to start and stop work whenever they need, to be efficient and help the fight against mental fatigue. Agility is another important skill that all leaders need to acquire as it can change our mindset so that we can adapt to any unexpected situation. Moreover, in the middle of this crisis, emotional intelligence can be, in the same time, one of the greatest challenges and opportunities for leaders, therefore, leading with empathy and care should be positioned amongst the top skills a leader should possess.<\/p>\n

A constant reminder for me and my teams is to Be Grateful.<\/strong> As well, let\u2019s make sure Balance is key<\/strong><\/p>\n

During the critical context we\u2019re finding ourselves in, we need to remember how fortunate we are and how grateful we need to be for the growth pace our industry is experiencing, while others are constantly facing extinction.<\/p>\n

We are all learning new definitions of balance, empathy and care as the meaning of adaptability, agility and speed is changing. The opportunity we have is to challenge every old school thinking we\u2019re holding on to, and push the boundaries. Everything is possible as long as we move with speed and agility<\/p>\n

Those that do will use digital innovation to rethink business models, forecast demand and performance, redefine agility, and realize a new era of opportunity<\/strong><\/p>\n

The world faces a unique, complex challenge that\u2019s disrupting our lives, businesses, and confidence. But it\u2019s the companies that can find their legs within these rough seas that can also emerge stronger. Those that do will use digital innovation to rethink business models, forecast demand and performance, redefine agility, and realize a new era of opportunity. We are proud to be helping hundreds of businesses around the globe adapt and rise to become stronger than ever before. We\u2019re harnessing those lessons and sharing insights from our thought leaders to help businesses unlock resilience for the long term. As well, let\u2019s keep in mind that we, all, in all types of industries, we do have a larger purpose that plays a critical role for our overall ecosystem.<\/p>\n

Humans and AI will coexist for a long time now but in comparison to the machinery, only human beings can adapt to the new ways of working<\/strong><\/p>\n

With the 3-4 times faster digital adoption happening now, many digital projects are coming through. Another current challenge relates to reskilling as its stakes are going to be massive.<\/p>\n

We can no longer approach education with a one-size-fits-all model and, personally, I think it should be the executives who need to become reskilling educators. Corporate executives need to rethink employment strategies to adapt to evolving job functions and better support employees through the retraining process. Skill shortages are and will continue to be a defining factor of enterprise competitiveness. The half-life of skills is 4-5 years and organizations and employees have to become agile in the way they look at the skills of the future to make sure they align with their future needs and aspirations. To help close the ever-widening talent gap, reskilling and upskilling are absolute musts. But mandated, one-size-fits-all reskilling and training programs don\u2019t enable employees to discover their skills, identify their gaps, and hone their potential through customized knowledge paths and plans.<\/p>\n

For example, we have built Genome, which is Genpact\u2019s radically different learning framework. Genome enables all of our 95,000+ employees to learn skills that are highly relevant to their current roles and future aspirations. Inspired by work done at the Massachusetts Institute of Technology (MIT) Center for Collective Intelligence, Genome helps:<\/p>\n