{"id":15832,"date":"2026-06-03T07:45:25","date_gmt":"2026-06-03T07:45:25","guid":{"rendered":"https:\/\/outsourcing-today.ro\/?p=15832"},"modified":"2026-06-03T07:45:26","modified_gmt":"2026-06-03T07:45:26","slug":"foundever-appoints-edmona-popa-as-country-director-for-romania","status":"publish","type":"post","link":"https:\/\/outsourcing-today.ro\/?p=15832","title":{"rendered":"Foundever\u00ae appoints Edmona Popa as Country Director for Romania"},"content":{"rendered":"\n<p><strong><span class=\"has-inline-color has-vivid-cyan-blue-color\">Edmona Popa has more than 20 years of leadership experience and complex service operations, including nearly 2 years as Director of Operations at Foundever Romania.<\/span><\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/foundever.com\/\">Foundever\u00ae<\/a>, the next-generation service leader reinventing customer experience (CX), has announced the appointment of <strong>Edmona Popa as Country Director for Romania<\/strong>, effective June 2026.<\/p>\n\n\n\n<p>The appointment comes at a defining moment for Foundever in Romania, that reflects both the company&#8217;s continued investment in the region and its broader commitment to building CX operations that are resilient, people-led and built for growth. Following the opening of the company\u2019s Bucharest office in January 2026, and an established presence in Cluj-Napoca and nationwide remote workforce, Romania plays an important role for Foundever in supporting international clients through multilingual delivery and strong operational capabilities. \u201cRomania plays a central role in Foundever\u2019s ongoing growth with clear potential to scale further in the years ahead\u201d, said Benedita Miranda, COO EMEA, Foundever. \u201cEdmona brings strong operational leadership and a deep understanding of the local business and the company, and we\u2019re confident in this next step for the team in Romania.\u201d<\/p>\n\n\n\n<p>Edmona Popa added: <strong>\u201c<\/strong>We have strong teams, strong partnerships and a real foundation to build on. Romania has a lot to offer, and I\u2019m looking forward to playing a part in taking it to the next level, for our clients and for our people.\u201d In May 2026, Foundever Romania received two distinctions at the Romanian Contact Center Awards: Best Large External Contact Center and Customer-First Partnership, with Colgate-Palmolive, a recognition that reflects what happens when talented people genuinely live the brands they support.<\/p>\n\n\n\n<p>Throughout 2026, Foundever plans to hire approximately 200 people across Romania, investing in the local talent and as part of the continued development of its local operations. Each new team member is part of how Foundever delivers for some of the world&#8217;s best brands, and how Romania continues to grow as a destination for exceptional customer experience.<\/p>\n\n\n\n<p><strong>About Foundever\u00ae&nbsp;<\/strong><\/p>\n\n\n\n<p><a>Foundever\u00ae is the next-generation service leader reinventing customer experience (CX). Our 130,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.<\/a><\/p>\n\n\n\n<p>Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world\u2019s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience \u2013 changing the way things are done.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Edmona Popa has more than 20 years of leadership experience and complex service operations, including nearly 2 years as Director of Operations at Foundever Romania. Foundever\u00ae, the next-generation service leader reinventing customer experience (CX), has announced the appointment of Edmona [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":15834,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[6,3,148,5,17],"tags":[1096],"_links":{"self":[{"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=\/wp\/v2\/posts\/15832"}],"collection":[{"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15832"}],"version-history":[{"count":1,"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=\/wp\/v2\/posts\/15832\/revisions"}],"predecessor-version":[{"id":15835,"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=\/wp\/v2\/posts\/15832\/revisions\/15835"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=\/wp\/v2\/media\/15834"}],"wp:attachment":[{"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15832"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=15832"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=15832"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}