{"id":13695,"date":"2025-07-31T09:34:27","date_gmt":"2025-07-31T09:34:27","guid":{"rendered":"https:\/\/outsourcing-today.ro\/?p=13695"},"modified":"2025-07-31T09:34:28","modified_gmt":"2025-07-31T09:34:28","slug":"ey-ai-investments-surge-but-agentic-ai-understanding-and-adoption-lag-behind","status":"publish","type":"post","link":"https:\/\/outsourcing-today.ro\/?p=13695","title":{"rendered":"EY: AI investments surge, but agentic AI understanding and adoption lag behind"},"content":{"rendered":"\n

The third EY US AI Pulse Survey highlights a critical tension: Businesses are investing millions in AI, but significant implementation barriers may be limiting agentic AI\u2019s potential<\/span><\/p>\n\n\n\n

Despite massive AI investments, most organizations are still in the dark about what agentic AI really is \u2014 and how to use it. The latest\u00a0EY US AI Pulse Survey<\/a>, released today, reveals a marked disconnect between ambition and execution 14001575&AA.tsrc=prtion. The survey, which polled 500 US-employed decision-makers (senior vice presidents and above) across a diverse range of industries, indicates that organizations remain bullish on AI investments, signaling strong confidence in the technology\u2019s value amid agentic AI-fueled enthusiasm. Approximately 21% of senior leaders whose organization is investing in AI say their organizations have currently invested $10 million or more in AI, up from 16% just a year ago, while a third (35%) anticipate spending $10 million or more on AI next year. Although AI ROI remains high, there is a significant divide between senior leaders\u2019 commitment to agentic AI and its full-scale adoption. While early agentic AI implementations are delivering tangible benefits, only 14% of senior leaders report agentic AI technology has been fully implemented in their organization.<\/p>\n\n\n\n

\u201cAI agents can revolutionize the way we work and unlock possibilities that were once unimaginable,\u201d says Dan Diasio<\/a>, EY Global Consulting AI Leader. \u201cBusiness executives are grappling with the tension between their awe of AI\u2019s potential and the complexity of integrating it meaningfully into their organizations. What\u2019s next for leaders is to harness the combined strengths of AI and human ingenuity and channel cost savings into groundbreaking innovations.\u201d<\/p>\n\n\n\n

Strong ROI fuels AI investments, but agentic AI adoption and understanding lag<\/strong><\/p>\n\n\n\n

The EY US AI Pulse data reveals that a remarkable 97% of senior leaders whose organizations are investing in AI are seeing positive ROI from AI across business functions. While nearly every senior leader says AI is paying off, the real gains go to those who go big. Organizations investing 5% or more of their total budget in AI are pulling ahead fast, especially in technology upgrades (82% vs. 62%), customer satisfaction (78% vs. 55%) and cybersecurity (78% vs. 49%), compared to companies that spend less than 5%.<\/p>\n\n\n\n

With this tangible ROI paving the way for more sophisticated AI applications, approximately 34% of senior leaders indicate their organization has already started to implement agentic AI technology, with early adopters putting agentic AI to work in practical ways. Senior leaders report their organization is currently leveraging agentic AI for assisting\/managing processes (86%), including (among other tasks):<\/p>\n\n\n\n