Frontline employees have hit a \u201csilicon ceiling,\u201d with only half of them regularly using artificial intelligence tools, according to BCG\u2019s third annual global AI at Work survey. Companies are realizing that merely introducing AI tools into existing ways of working isn\u2019t enough to unlock their full potential. Real value is generated when businesses reshape their workflows end-to-end and promote use of the technology. To help frontline employees fully engage with AI:<\/p>\n\n\n\n
AI is no longer a distant promise. Leaders and managers have woven it into the fabric of their daily work lives. However, frontline employees have not fully embraced the technology.<\/p>\n\n\n\n
While more than three-quarters of leaders and managers say they use generative AI<\/a> (GenAI) several times a week, regular use among frontline employees has stalled at 51%.<\/p>\n\n\n\n This gap comes at a critical time in the development of AI. Companies are realizing that merely introducing AI tools<\/a> into existing ways of working isn\u2019t enough to unlock their full potential. The real magic happens\u2014and value generated<\/a> \u2014when businesses go further and reshape their workflows end-to-end.<\/p>\n\n\n\n One-half of companies, led by those in financial services and technology, are moving beyond productivity plays (what we call Deploy<\/em>) to redesign workflows (Reshape<\/em>).<\/p>\n\n\n\n These findings emerge from BCG\u2019s annual AI at Work global survey of employees. (This year\u2019s survey covers 11 countries and regions and more than 10,600 leaders, managers, and frontline white-collar employees. <\/p>\n\n\n\n Read the full report here<\/a><\/p>\n\n\n\n