Computer Generated Solutions, Inc. (CGS), a global provider of software applications, enterprise learning, customer experience and business process outsourcing services, today announced the promotion of Vladimir Sterescu to President of its global outsourcing division. <\/p>\n\n\n\n
Additionally, Cristian Berdil\u0103 has been named Vice President of Operations for CGS Romania, and Michael Mills has taken on the role of Senior Vice President of Global Sales and Customer Success. The strategic appointments highlight CGS\u2019s commitment to delivering exceptional outsourcing services\u2014 spanning customer support, technical assistance, tele sales, and back-office support \u2014 to clients in industries such as retail, hospitality, financial services, and technology.<\/p>\n\n\n\n
\u201cThe next few years will be transformational in customer experience as clients embrace AI and other advanced technologies. CGS\u2019s partnership advantage is that we were born as a tech firm, and we are therefore uniquely positioned to help clients improve efficiencies while also elevating their customer experiences.\u201d<\/span><\/p>\n\n\n\n As Senior Vice President of Global Sales and Customer Success, Michael Mills will lead the development and execution of sales strategies, cultivate strategic client relationships, and oversee the implementation of global contact center solutions. Drawing on his extensive project management expertise, Mills has long been committed to delivering client-centric solutions that achieve measurable results. A U.S. Air Force veteran, Mills previously held executive roles with IBM Corporation and Northrop Grumman, leading sales management, technical solution design and development, and transformation projects.<\/p>\n\n\n\n In Cristian Berdil\u0103\u2019s new role, he will spearhead all operations service delivery across six centers and 4,200 employees, reinforcing CGS Romania\u2019s role as a trusted outsourcing partner to Fortune 500 clients across IT, telecom, banking, and retail sectors. Berdil\u0103 started his CGS career in 2005, first as a contact center agent doing collections for US clients. His ascent demonstrates the growth potential for agent roles at CGS. Throughout his tenure at CGS, Berdil\u0103 has led operational strategies for five centers \u2013 four in Romania and one in South Africa \u2013 employing over 2,500 professionals to deliver world-class outsourcing services with a focus on customer service, technical support, client relations, and telemarketing.<\/p>\n\n\n\n \u201cThe imperative for clients to deliver outstanding omnichannel experiences to their customers with the best people and technology has never been more urgent. We understand that one bad experience is all it takes for a customer to churn and growth to be stymied,\u201d said Vladimir Sterescu. \u201cUnder Phil\u2019s leadership, we\u2019ve built an organization that is committed to helping our clients elevate their customer experiences and attain their business objectives. I\u2019m inspired by this mission.\u201d<\/span><\/p><\/blockquote>\n\n\n\n About CGS Computer Generated Solutions, Inc. (CGS), a global provider of software applications, enterprise learning, customer experience and business process outsourcing services, today announced the promotion of Vladimir Sterescu to President of its global outsourcing division. Additionally, Cristian Berdil\u0103 has been named […]<\/p>\n","protected":false},"author":2,"featured_media":12299,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4,19,6,3,148,17,317],"tags":[351],"_links":{"self":[{"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=\/wp\/v2\/posts\/12297"}],"collection":[{"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12297"}],"version-history":[{"count":2,"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=\/wp\/v2\/posts\/12297\/revisions"}],"predecessor-version":[{"id":12301,"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=\/wp\/v2\/posts\/12297\/revisions\/12301"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=\/wp\/v2\/media\/12299"}],"wp:attachment":[{"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12297"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=12297"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/outsourcing-today.ro\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=12297"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\u201cVlad\u2019s extensive expertise and innovative approaches to driving client success make him the ideal leader for our outsourcing division,\u201d said Phil Friedman, President and CEO of CGS. <\/span><\/strong><\/p>\n\n\n\n
Since joining CGS more than 20 years ago, Sterescu has held key leadership roles including Country Manager for CGS Romania and Senior Vice President of Call Center Solutions for the EMEA region. Sterescu has been instrumental in driving the growth and success of the company\u2019s European business operations. Under his leadership, CGS Romania has become a hub for delivering exceptional business process outsourcing (BPO) services to clients across a range of industries, from telecommunications and technology to finance and retail.<\/p>\n\n\n\n
For more than 40 years, CGS has enabled global enterprises, regional companies, and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients\u2019 complex, multi-dimensional needs, and support clients\u2019 most fundamental business activities. Headquartered in New York City, CGS has offices across North America, South America, Europe, the Middle East, and Asia. <\/p>\n","protected":false},"excerpt":{"rendered":"