{"id":11757,"date":"2024-09-02T07:48:51","date_gmt":"2024-09-02T07:48:51","guid":{"rendered":"https:\/\/outsourcing-today.ro\/?p=11757"},"modified":"2024-09-02T07:51:22","modified_gmt":"2024-09-02T07:51:22","slug":"laura-busu-boboc-hr-lead-at-michelin-corporate-busines-services-cbs-bucharest-we-believe-in-collective-intelligence-and-collaboration-authenticity-and-self-awareness","status":"publish","type":"post","link":"https:\/\/outsourcing-today.ro\/?p=11757","title":{"rendered":"Laura Bu\u0219u Boboc, HR Lead at Michelin Corporate & Business Services (CBS) Bucharest: We believe in collective intelligence and collaboration, authenticity and self-awareness"},"content":{"rendered":"\n

2024 is a special year for THE DIPLOMAT-BUCHAREST business media platform. This year, we mark 20 years\u2018 anniversary on the media market in Romania, as well as 10 years since we established and developed OUTSOURCING-TODAY and the series of events dedicated to people in companies: PEOPLE EMPOWERING BUSINESS (Forum & Awards).<\/a><\/strong><\/p>\n\n\n\n

Therefore, for 2024\u2019s anniversary year, we aim at shining a light to the best-in-class professionals in the Romanian economy. This anniversary year creates the editorial opportunity to address and spotlight what makes people to be the greatest and the most valued resource of a company as well as highlighting the personal approach on developing a strong career path and make a significant mark to broader business community.<\/strong><\/p>\n\n\n\n

To shine a light on the proffesional and career path and vision, we talked to Laura Bu\u0219u Boboc, HR Lead at Michelin Corporate & Business Services (CBS) Bucharest:<\/span><\/strong><\/p>\n\n\n\n

Creating the strong roots of a career<\/span><\/strong><\/p>\n\n\n\n

It was a mix of studies and professional experiences. I started my career 20 years ago in a corporate call center and looking back I could not think I could have a better start because I learned how to work with clients, how to be customer oriented, how to grow resilience and have a problem-solving attitude.<\/p>\n\n\n\n

Other key step was to move to a BPO and learn operations, project transfers, working to the client site to take over activities, build procedures, design, and implement KPIs – specific operation activities.<\/p>\n\n\n\n

Then the next milestone was to move to HR Management consulting in one of the Big4 companies, and I recall these years like full training years, not working time. Switching for one project to another from very straight-forward projects like competency matrix design and salary grids to long time projects like culture evaluation and change. Working one day in an industry and the next day in another; handling several projects at the same time, with different team members and different clients. I learned much more than HR, I learned sales, presentation skills, project management, managing stakeholders and how to trust myself – you can learn all you want with only 2 conditions: show genuine interest on the topic and allow yourself time.<\/p>\n\n\n\n

At a certain point in my career, I was manager for the first time, and I practiced and learned to listen, evaluate, develop people in a way that was somehow different from what I expected, because some things you can only learn by practice, regardless of the theoretical base you have.<\/p>\n\n\n\n

Then I was a manager of managers and teaching others how to be managers while you are their manager was new for me; I had also experienced the HR Business Partner role, advising, and coaching; but again, some things require practice and your personal touch. Each manager has a personal touch, but you can only find it when you are confident to master the basics and when you know that you are doing the right thing to help your team grow. When you are a new manager, you might be so stressed not to disappoint your team that you might not be authentic in full.<\/p>\n\n\n\n

So, when I reached this point of my career as HR Lead for Michelin Corporate Business Center, I had in my \u201cexperience pack\u201d, the industry knowledge, technical savvy, management experience and a big passion for people and people development.<\/p>\n\n\n\n

Reflecting the distinct culture and values of the company<\/span><\/strong><\/p>\n\n\n\n

Our company\u2019s culture is rooted in principles that support a positive and inclusive work environment and as main values I would mention openness, transparency, flexibility and empowerment, a culture when people are listened and have the space to learn and develop, to contribute to other projects outside their role and be part of different communities.<\/p>\n\n\n\n

As an example, our program Citizen Developers Bootcamp<\/em> is offering to my colleagues the opportunity to be part of an innovative learning community where they can find digital solutions for internal business processes. The 2023 edition had over 60 volunteers involved and with the help of 32 trainers, they delivered 69 internal projects.<\/p>\n\n\n\n

We also launched in 2023 the Ideas in Motion program<\/em>, where we encourage anyone, regardless of their roles and department, to propose a business idea, pass through a pitch process and can implement it with the funding and guidance necessary.<\/p>\n\n\n\n

We prioritize creating a safe space for all employees and a culture in which we put people first, rely on our collective intelligence and collaboration.<\/p>\n\n\n\n

Market trends for SSC is to expand as more than 60% of the companies stated that they will increase operations and more than 90% stated that Romania is a good place for investment (source ABSL)<\/em>. In Michelin CBS we developed up to ~ 850 roles since our creation 10 years ago and we also have development plans.<\/p>\n\n\n\n

To support business strategy, our role in HR is to focus on 4 main pillars related to Attract and retain talents, Talent performance and retention, Learning and development and Culture and climate.<\/p>\n\n\n\n

The leadership, at the core of the company culture<\/span><\/strong><\/p>\n\n\n\n

Our leadership style is a derivate from our culture \u2013 we value results, but we take care to have a balance with the care for people. We believe in collective intelligence and collaboration, authenticity and self-awareness and we seek to have these qualities in each one of us, regardless of the role \u2013 leaders can be also informal.<\/p>\n\n\n\n

The professional fulfilment It is not a role, a certain position in a specific company, is not about the number of years of experience or the award you have, but it is about:<\/p>\n\n\n\n