Latest News  

The value proposition of HR in 2019

There are around 6,000 professionals hired in the outsourcing sector in Romania in 2019.Adding to the already 125,000 people active in this industry, there is still an aching lack of professionals for different specializations.

2019-06-24 08:15:08

Companies would like to develop, court, and win new clients and implement more projects, but the limited resources of people might hold them back. What is there to do and what is the value proposition of one of the most vital departments in the industry, namely human resources (HR)?

Finding the right skilled professionals remains one of the most important aspects to be considered within the development of an organization. "Retaining them and protecting the company and projects against the fluctuation of personnel has proven a durable challenge. Organizational training programs are becoming more popular as they allow for a quicker way to learn new skills and improve current capabilities," says Ioana Boboc, HR Manager of TELUS International Romania.

More important than the ‘what' we are all doing, is ‘how' and ‘why' it is being done, in the opinion of TELUS' Ioana Boboc. "At TELUS International, our value proposition sums it up well: We empower the human experience through digital enablement, agile and lean thinking, spirited teamwork, and a caring culture that puts customers and the value of human connection first. These aren't just words on a boardroom wall, we strive to instil it in every decision we make and every action we take, reverberating throughout the company," Boboc says and adds that companies can no longer subscribe to a ‘'one size fits all'' mindset when it comes to what matters most to their people. In the digital age, companies must leverage data and insights to help drive where investments are made throughout the company in order to achieve the greatest positive impact.

According to TELUS' Boboc, given that staff attrition costs companies dearly in terms of hiring, training and retraining, not to mention the obvious impact it has on proficiency, businesses should be doing everything in their power to recruit and retain great employees. And, when you're a customer service provider like TELUS, there is another, perhaps less obvious cost at play: less engaged or disengaged workers might damage the reputation of the brand they were hired to serve. "If you hire people who share your values and you treat them well, providing them with opportunities for personal and professional growth and you invest in the communities where we all live, work, and raise our families, your employees will reciprocate by rewarding you with loyalty and engagement, staying with your company over the long-term. Nowadays we're connected in ways we never were before and TELUS International is committed to leveraging and developing these technologies to better support our team members so they can deliver against these heightened expectations. So, we are going to be focused on talent acquisition related to digitalization, we need people to sustain the upcoming digitalization tools," Ioana Boboc explains.

0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
Your email address will not be published.
Validation Code
Cushman & Wakefield Echinox: StreamWIDE joins the new IT hub created in the Timpuri Noi Square project

StreamWIDE, a company specialized in the software and telecommunications industry, realocates its office in Bucharest in the Timpuri Noi Square project, joining the new IT hub created in the business park devel

 Read Full article »
CBRE: Office deliveries expected to bring new stock of 635.00 sqm, Bucharest to reach 3.9 mln sqm modern office spaces

During 2020–2021 to approx. 635,000 sqm of modern office space are expected to be delivered on market, increasing the Bucharest modern stock at approx. 3.9 million sq m, a step closer to a new a threshold and

 Read Full article »
Uber opens at Bucharest the largest support center to drivers and business partners in CEE

Uber company launched this week in Bucharest the largest center in Central and Eastern Europe that offers assistance to drivers and business partners in Romania, a center where they can contact directly Uber re

 Read Full article »
Samsung and Orange Romania activated the 5G VR Live streaming at Untold Music Festival in Romania

Samsung Electronics and Orange Romania have successfully deployed a 5G New Radio (NR) network to demonstrate a series of 5G use cases at Untold Festival 2019, the largest annual dance music festival in Romania,

 Read Full article »
MVP Lab in Sibiu named as one of Europe's best in the "Ones to Watch" list at European Business Awards

Ropardo MVP Lab has been named as ‘One to Watch' in Europe in a list of business excellence published by the European Business Awards, one of world's largest and longest running business competitions.

 Read Full article »
Endava marks one year since IPO

Endava, one of the most important software companies, present on the local market with 7 delivery centers, reaches an almost double capitalization, 2.07 billion USD, on July 26, 2019, one year after listing. Th

 Read Full article »
Infosys opens cyber defence centre in Bucharest

Infosys, a global leader in next-generation digital services and consulting, announced the launch of its Cyber Defence Centre in Bucharest, Romania. The Defence Centre is an expansion of services delivered thro

 Read Full article »
QuEST Global completes integration of IT Six Global Services

QuEST Global, a global product engineering and lifecycle services company, has successfully completed the integration of IT Six Global Services SRL. QuEST Global acquired IT Six, a software engineering services

 Read Full article »
RE MAX Romania opens three more offices

RE/MAX Romania has expanded its network, adding three new offices – RE/MAX Partners in Cluj, RE/MAX Quality in Sibiu and RE/MAX Prestige in Targu Mures.

 Read Full article »
Microsoft and OpenAI form exclusive computing partnership to build new Azure AI supercomputing technologies

Microsoft Corp. and OpenAI have partnered to further extend Microsoft Azure's capabilities in large-scale AI systems, according to a release of Microsoft.

 Read Full article »
» Meet the winners of ROMANIAN BUSINESS ...
» Genpact's COO: Staying ahead of the cu...
» Pavel Campan appointed as the new Vice...
» Exclusive OT print issue: Genpact may ...
» N-iX, EPAM, Luxoft, Ciklum, Intetics, ...
» CBRE: Office deliveries expected to br...
» Molson Coors started to grow its busin...
» Leoni to open new SSC in Cluj, cut job...
» TELUS International Europe: How fast-g...
Workplace of the Future conference to take place on November 20th at Bucharest

The Diplomat-Bucharest together with Outsourcing Today organize the 3rd Edition of WORKPLACE OF THE FUTURE, on 20th of November 2019, in Bucharest, at Capital Plaza Hotel.

 Read Full article »
Strategic Talent Acquisition at People Empowering Business Forum on October 30 in Bucharest

Latest trends like demographic upheaval, globalization, digital technology, and changing social values and worker expectations, are disrupting business models and radically changing the workplace. These are req

 Read Full article »
Informal IT School and UiPath launch an educational program for RPA development to start in October

Informal IT School announced a partnership with UiPath to launch an RPA development educational program of five months, 100 hours of courses, five days a week. The program will run in Cluj-Napoca.

 Read Full article »
Impact Hub Bucharest joins 3house to manage three coworking spaces in the city

Impact Hub Bucharest, a coworking spaces manager and developer of accelerator programs and events merged with 3house, a new concept of workplace launched in 2018. By this, Impact Hub reaches 3 locations and 6.7

 Read Full article »
JLL: Total office space in Bucharest to reach 3 million sqm

The second quarter of 2019 reconfirmed the increased interest for the office market in Romania. Over 115,000 square meters of office space were leased over this period at the national level, a value similar wit

 Read Full article »
Latest News  
about us | newsletter | contact | members area | GDPR policy
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events