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TELUS International Europe: More proactive, personalized customer experience, thanks to the Internet of Things (IoT)

Industry research is apt to say we're on the cusp of a future full of "smart" devices — that is, billions of everyday items embedded with wireless internet connectivity

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Romanian Outsourcing Summit: Focus on the added-value of business shared services in Romania

This year's edition of Romanian Outsourcing Summit joined representatives of the government and top representatives of leading companies operating in the sector of business shared services and related industries and depicted the main trend and challenges of this industry in Romania that still walks the challenging road towards its maturity.

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NEWS
Coface opens a regional IT development center in Bucharest and launches recruitment drive for 80 specialists

The Coface Group, expert in credit insurance, will be opening an IT development center in Bucharest at the beginning of April, employing 80 people.

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CA Technologies acquired Veracode

CA Technologies on Monday announced it's acquiring Veracode, a SaaS-based secure devOps platform provider, for approximately 614 million US dollars in cash. The deal is expected to close in Q1 of fiscal year 20

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Logicom launched Cloud Marketplace platform in Romania

Logicom, one of the leading distributors of IT solutions and services and Microsoft Cloud Solution provider, announced the launch of Cloud Marketplace platform in Romania.

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ANALYSIS

A look ahead: How artificial intelligence (AI) will affect customer service

For most of its 60-year history, the capabilities of artificial intelligence (AI) has been limited to science fiction movies.

The most critical Key Performance Indicator (KPI) in social media customer service

Measuring the impact that your social media interactions are having on your business — and your bottom line — can be a tricky endeavor. How can you really identify and quantify whether a particular social m

Deloitte: Anxious millennials seek stability, opportunities to work with employers to effect change

A turbulent 2016—punctuated by terror attacks in Europe, Brexit, and a contentious US presidential election—appears to have rattled millennials' confidence, according to Deloitte's sixth annual Millennial S

 
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Opinion

Fintech for the aging population: What to consider when developing more age-inclusive apps and customer service

There's a seemingly infinite number of mobile and desktop fintech applications that have hit the market over the past couple of years, offering platforms that run the gamut of financial services — promising b

TELUS International Europe: Three considerations when outsourcing your voice-based customer support

When you think of contact center outsourcing, what's the first image that comes to mind? Chances are, it's one of those shiny stock photos of smiling agents talking on headset-style phones.

Three areas where fintech start-ups are revolutionizing the customer experience

With advancing technology and increasing customer expectations, it's getting harder and harder for traditional banks and financial planners to stand out from the crowd in the minds of consumers

 
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Profiles

Societe Generale-European Business Services, a short history

Societe Generale European Business Services (SG EBS) has registered a fulminant growth since its establishment in Bucharest and plans to keep growing by diversifying its activities and strategies. Innovation, c

Oracle reaches 4,200 employees and plans further expansion - Exclusive OT print issue

While Sorin Mindrutescu, Oracle's general manager for Romania, added to his functions the leadership of its central and eastern Europe Cloud division, the company grows solidly to about 4,200 employees, about a

ASE's HR Master – helping students integrate in companies

An HR student programme that signed 53 partnerships with companies in different practice areas and saw a lot of graduates hired by the real sector of the economy at the end.

 
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EDITOR CHOICE
SAP employees to teach programming to scholars in Cluj-Napoca

Ten volunteers working for SAP company together with Cartea Daliei association will organize a Scratch programming teaching club to function at Emil Isac school based in Cluj-Napoca, the company announced.

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Building on a career

How do you build a career in the new world of tech and computer science? How do people of so many skills and nationalities find their place in the same work ecosystem? How do they manage to individualize themse

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The benefits of working

As of last year, the market signaled several reforms in terms of performance management processes, transforming the way companies are measuring the performance of their employees. Accenture took the start and s

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PEOPLE IN SHARED SERVICES AND OUTSOURCING FORUM 2016: Addressing the pressing needs of digitalization and people empowerment

The annual event dedicated exclusively to human resources in the Shared Services & Outsourcing Industry powered by Outsourcing Today and The Diplomat – Bucharest was organized at the Intercontinental Hotel in

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Millennials at work, redesigning our world

With the emerging of the youngest generations into the market place, the entire philosophy of the HR process should be reshaped and updated. Actually, once the grim clouds of recession faded away in the past ye

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A people-centred business

The shared services business in Romania roared in the last couple of years, at all levels; new jobs, new entries, new locations, expanded projects, and not the least - the increasing absorption of young profess

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TELUS International Europe awarded Most Innovative Office in Romania

On November 10th, 2016, CBRE, in partnership with Skanska, announced the winners of The Most Office competition in Bucharest.

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