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EY: Work-life balance has become more difficult to be managed by one third of full-time employees in 8 large countries

EY's global survey of full-time workers in eight countries finds that one-third say managing work-life has become more difficult, with younger generations and parents hit hardest.

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Welcome onboard!

By 2020, some 200.000 people are expected to work in business shared services in Romania, doubling the current employment portfolio enrolled in more than 120 companies operating BPO, SSC or ITO services. However, the bet of major or smaller players in local outsourcing industry is not only to reach the added-value result of their employees' work but also to find, retain and grow the necessary talents.

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NEWS
Oracle hires 1000 sales representatives to boost cloud services in EMEA

Oracle announced 1000 new jobs in Europe, Middle East and Africa. Under the Change Happens Here banner, the company is hunting for the next generation of ambitious, driven, digitally savvy Sales Representative

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Academy Plus programming school opens at Bucharest with 120 available places

ACADEMY+PLUS, the free of charge programming school launched three years ago at Cluj in partnership with École 42 in Paris, opens also at Bucharest with 120 available places to those who want to learn programm

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AI to drive GDP gains of 15.7 trillion dollars with productivity, personalisation improvements

Global GDP will be 14% higher in 2030 as a result of AI – the equivalent of an additional 15.7 trillion US dollars, a recent research report of PwC states. This makes it the biggest commercial opportunity in

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TotalSoft appoints Adina Gurgu as Chief Technology Officer

TotalSoft, one of the leading ERP and financial solutions providers internationally, announces the appointment of Adina Gurgu as Chief Technology Officer (CTO), who will be starting August responsible with spea

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ANALYSIS

AI to drive GDP gains of 15.7 trillion dollars with productivity, personalisation improvements

Global GDP will be 14% higher in 2030 as a result of AI – the equivalent of an additional 15.7 trillion US dollars, a recent research report of PwC states. This makes it the biggest commercial opportunity in

Technology, friend or foe

How well do we understand the multitude of tools that are one touch away from us and how do we make the best use of it in terms of work efficiency, effectiveness and safety? Another of the biggest questions in

Colliers: More than 265,000 sqm of office area is scheduled for delivery in 2017

More than 265,000 sqm of office area is scheduled for delivery in 2017, broadly in line with the level received in 2016, according to the recently launched market report of Colliers.

 
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Opinion

Thierry Blain, SG EBS: Bringing teams to the next level

The journey of Societe Generale European Business Services began with the need for a strategic location to sustain and transform European operations of Societe Generale Group. The purpose was, from the early da

Michael Ringman, TELUS International: Going omnichannel, from challenges, misconceptions to readiness and benefits

In a recent interview, Outsourcing Today asked Michael Ringman, Chief Information Officer, TELUS International about the latest resolutions and

TELUS International Europe: Issue 3 - Customers First magazine! Strategy and innovation in travel and hospitality

The third issue of our Customers First magazine is now available! The latest edition is all about travel and hospitality, featuring insights from industry experts and top brands like JetBlue, Turo, Joie de Vivr

 
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Profiles

Genpact's COO: Staying ahead of the curve

Shibu Nambiar has over 18 years of experience in the services industry, covering roles in operations, project management, service delivery, product development, domain management and training.

How giving back pays dividends for communities and companies

Outsourcing Today recently spoke with Jeffrey Puritt, President and CEO of TELUS International, about why giving back is a key component of their corporate culture, their exponential growth and their remarkable

Societe Generale-European Business Services, a short history

Societe Generale European Business Services (SG EBS) has registered a fulminant growth since its establishment in Bucharest and plans to keep growing by diversifying its activities and strategies. Innovation, c

 
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MOST READ ARTICLES
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» AI to drive GDP gains of 15.7 trillion...
» Michael Ringman, TELUS International: ...
» EY: Work-life balance has become more ...
» Romania, Europe's third and world's 13...
» TELUS International Europe: E-book: Ho...
» Bombardier: from Bucharest subway to t...
» Endava and Worldpay to create a center...
» TotalSoft appoints Adina Gurgu as Chie...
» Genpact's COO: Staying ahead of the cu...
 
EDITOR CHOICE
The future is now - Review of Romanian Outsourcing Summit, 2017

Romania delivers services in 25 languages with more than 100,000 specialists employed in the outsourcing industry and business services, and based on an estimated growth of 15-20 per cent, it is estimated to re

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Genpact's COO: Staying ahead of the curve

Shibu Nambiar has over 18 years of experience in the services industry, covering roles in operations, project management, service delivery, product development, domain management and training.

 Read Full article »
Reshaping the industry mindset

The business shared services industry in Romania is living a fantastic youth, but may be heading towards a maturity that may come sooner than expected, thanks to disruptive emerging technologies and the urgent

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OT Learning & Development Roundable takes place on June 15th

On June 15th, Outsourcing Today organizes OT Learning & Development roundtable. The event brings together the business services professionals to discuss and discover new tools and programs designed to assist bu

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Romanian Outsourcing Awards for Excellence 2017 applauds its Winners!

Outsourcing Today, the integrated communication platform of the business services sector and The Diplomat – Bucharest is honored to praise its winners awarded at The Third Edition of Romanian Outsourcing Awar

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Romanian Outsourcing Awards for Excellence 2017 - Finalists Announcement

Outsourcing Today, the integrated communication platform of the business services sector and The Diplomat – Bucharest, present the Third Edition of Romanian Outsourcing Awards for Excellence, on May 11, 2017

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TELUS International Europe: Turning a satisfied customer into a loyal customer – Q&A with a hospitality expert

Leonardo Inghilleri literally wrote the book on customer service in the hospitality industry - and an international bestseller at that.

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