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How Millennial call-center agents can better serve the aging population

With the number of seniors expected to reach 20.9 percent of the population by 2020, call centers are being increasingly confronted with the challenges of serving an aging population.

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Romanian Outsourcing Awards for Excellence designates the industry winners on May 11

Outsourcing Today, the integrated communication platform of the business services sector, presents the Third Edition of the annual Romanian Outsourcing Awards for Excellence. The elite event that recognizes, rewards and celebrates the success of the most prominent companies acting in the Outsourcing - BPO, ITO and SSC industry in Romania, will be held on May

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NEWS
RPA solutions developer UiPath gets 30 million dollars financing from Accel Partners

Romanian start-up UiPath specializing in in robotic process automation announced it secured a 30 million dollars' worth financing from US venture capital firm Accel Partners.

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Accace Romania − BPO digitization activities and 30 per cent increase in revenues in 2016

Accace, one of the leading outsourcing and consultancy services providers in Central and Eastern Europe, recorded a 30 per cent increase in turnover on the Romanian market in 2016.

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Horatiu Cocheci and Nicoleta Dumitru join People's Advisory Services of EY Romania

Horatiu Cocheci and Nicoleta Dumitru, consultants with experience in human capital, join People's Advisory Services of EY Romania as Director and Senior Manager, a company release says.

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Bittnet Systems plans merger with Gecad Net

IT&C solutions provider Bittnet Systems announced it plans to merge with Gecad Net with the goal to consolidate its position within multicloud area, according to representatives of Bittnet Systems.

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ANALYSIS

PwC: Consumers ready to embrace AI and robots for their healthcare needs

Will artificial intelligence (AI) and robotics in medicine replace the human clinician? Not yet, but healthcare is changing and the public is ready. According to a PwC study, a majority of consumers are willin

CA Technologies: Some 88 per cent of enterprises globally currently use APIs to improve their competitive differentiation

CA technologies commissioned Coleman Parkes Research to survey 1,770 senior business and IT executives worldwide. According to findings, companies of all sizes, in all sectors, are using APIs to level the comp

A look ahead: How artificial intelligence (AI) will affect customer service

For most of its 60-year history, the capabilities of artificial intelligence (AI) has been limited to science fiction movies.

 
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Opinion

TELUS International Europe: Launching your first customer support outsourcing project? Avoid these eight pitfalls

When properly planned, outsourcing your customer support can bring a boost to your business. It can help expand operations, reduce costs and even improve customer relationships

TELUS International Europe: Four questions start-ups should ask when considering contact center outsourcing

Success can happen fast in the tech world. Six years ago, Snapchat was just a young start-up that made a time-sensitive messaging platform. Now it's valued at $20 billion

TELUS International Europe: How to defuse a difficult customer service situation with email support

The following contains excerpts from TELUS International's white paper "The workhorse of the contact center: Opti

 
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Profiles

Societe Generale-European Business Services, a short history

Societe Generale European Business Services (SG EBS) has registered a fulminant growth since its establishment in Bucharest and plans to keep growing by diversifying its activities and strategies. Innovation, c

Oracle reaches 4,200 employees and plans further expansion - Exclusive OT print issue

While Sorin Mindrutescu, Oracle's general manager for Romania, added to his functions the leadership of its central and eastern Europe Cloud division, the company grows solidly to about 4,200 employees, about a

ASE's HR Master – helping students integrate in companies

An HR student programme that signed 53 partnerships with companies in different practice areas and saw a lot of graduates hired by the real sector of the economy at the end.

 
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MOST READ ARTICLES
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» Fintech for the aging population: What...
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» JLL: Romania will finish this year pro...
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» TELUS International Europe: Three cons...
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EDITOR CHOICE
Romanian Outsourcing Summit reaches its third edition

OUTSOURCING TODAY, the integrated communication platform of the business services sector, powered by The Diplomat Bucharest, presents the Third Edition of the ROMANIAN OUTSOURCING SUMMIT on March 23rd 2017, at

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The most critical Key Performance Indicator (KPI) in social media customer service

Measuring the impact that your social media interactions are having on your business — and your bottom line — can be a tricky endeavor. How can you really identify and quantify whether a particular social m

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SAP employees to teach programming to scholars in Cluj-Napoca

Ten volunteers working for SAP company together with Cartea Daliei association will organize a Scratch programming teaching club to function at Emil Isac school based in Cluj-Napoca, the company announced.

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Building on a career

How do you build a career in the new world of tech and computer science? How do people of so many skills and nationalities find their place in the same work ecosystem? How do they manage to individualize themse

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The benefits of working

As of last year, the market signaled several reforms in terms of performance management processes, transforming the way companies are measuring the performance of their employees. Accenture took the start and s

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PEOPLE IN SHARED SERVICES AND OUTSOURCING FORUM 2016: Addressing the pressing needs of digitalization and people empowerment

The annual event dedicated exclusively to human resources in the Shared Services & Outsourcing Industry powered by Outsourcing Today and The Diplomat – Bucharest was organized at the Intercontinental Hotel in

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Millennials at work, redesigning our world

With the emerging of the youngest generations into the market place, the entire philosophy of the HR process should be reshaped and updated. Actually, once the grim clouds of recession faded away in the past ye

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