Latest News  

ABSL and KPMG report shows that the outsourcing in Romania has a potential of 300.000 worth workforce

Recently, Business Service Leaders Association (ABSL) issued its yearly salary and benefits report referring to the outsourcing industry in Romania. The study has been conducted in partnership with KPMG examines seven processes / types of items in the industry as follows: Project Management / Process, Finance and Accounting, Human Resources, Customer Service, Services Purchasing and Procurement, Software Development (IT) and Top Ma

2019-03-27 22:42:09

The report has been developed among member companies of ABSL and surveyed 19 companies. According to the findings in the report, the outsourcing market developed in Romania employs 125,000 professionals and generates 4 million Euro worth market but it potential reaches 300.000 people. The report cites several professional segments and the referring wages: For instance, for project management specialists, the monthly salary can start at roughly 5000 lei and goes up to 20.000 lei, according to each project and expertise. For professionals working in financial accounting or Customer Service (Customer Services) entry salary can start at 3300 lei gross salary per month, and for those working in the Supply Chain (Supply) from 3000 lei gross salary / month.

"Our industry is one of the most dynamic in Romania, with the industry potential of 300,000 employees, now employing about 125,000 people in the industry. Outsourcing industry enables very fast personal development, using multidisciplinary trainings in which companies are helping employees to obtain the necessary skills," explains Bogdan Pelinescu, president of ABSL.

According to the study, most companies offer language bonuses. French, German, Italian and Spanish are the languages most sought after by employers and are paid bonuses ranging between RON 270 and RON 3,000 gross income per month. Those who speak less spoken languages can receive bonuses up to RON 3,600 per month, in addition to the salary.

Another benefit to employees is additional days, besides mandatory ones, which may vary between one and six days a year. Other company benefits include meal vouchers, private medical subscriptions and the option of having flexible working hours. In 2018, 33 percent of employees provided Customer Management services, 25 percent IT services, and 23 percent worked in Financial Accounting.

According to the same study, the average age of the workforce is between 26 and 35 years, with women accounting for 61 percent of the industry's employees. According to the survey, on average, an employee is in the company between 1 and 5 years. Most people working in the industry have at least one university degree and 24 percent are graduates of Master or Doctorate.

According to the ABSL study, 76 percent of surveyed companies use simple automation (Robotic Process Automation) in company activities. Adding artificial intelligence and cognitive automation, software robots are able to perform repetitive and predictable actions without the need for employee intervention (automatic mails, virtual agent, Interactive voice response). 21 percent of the interviewed companies use cognitive automation.

Most companies, 57 percent, internally develop these simple automation solutions. 25 percent of the interviewed companies developed internally centers of excellence for the development of automation processes.

"Automating certain activities means enabling employees to engage in activities where they can better express their skills and creativity. The team has more time to devote themselves to projects and initiatives that bring high business value, and so people will have more satisfaction than a trivial and repetitive activity. At the same time, robots will need to be coordinated, becoming more and more "assistants" for employees, helping them to do their work more efficiently, and in many cases ensuring ongoing processing for standard activities," said Bogdan Barbu, ABSL vice president.

ABSL Romania and the Academy of Economic Studies in Bucharest launched in 2016 the Business Services Masters program, organized by the Faculty of Accounting and Management Information Technology, which is available for 50 students every year.

"In 2018 he graduated the first generation of students in the Business Services Masters program. The fact that 98 per cent of them have already engaged in companies in the industry at the end of their studies, confirms how important it is to continue the investment in the education of the next generation of specialists," says Catalin Iorgulescu, ABSL vice president.




0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Cushman & Wakefield Echinox: StreamWIDE joins the new IT hub created in the Timpuri Noi Square project

StreamWIDE, a company specialized in the software and telecommunications industry, realocates its office in Bucharest in the Timpuri Noi Square project, joining the new IT hub created in the business park devel

 Read Full article »
CBRE: Office deliveries expected to bring new stock of 635.00 sqm, Bucharest to reach 3.9 mln sqm modern office spaces

During 2020–2021 to approx. 635,000 sqm of modern office space are expected to be delivered on market, increasing the Bucharest modern stock at approx. 3.9 million sq m, a step closer to a new a threshold and

 Read Full article »
Uber opens at Bucharest the largest support center to drivers and business partners in CEE

Uber company launched this week in Bucharest the largest center in Central and Eastern Europe that offers assistance to drivers and business partners in Romania, a center where they can contact directly Uber re

 Read Full article »
Samsung and Orange Romania activated the 5G VR Live streaming at Untold Music Festival in Romania

Samsung Electronics and Orange Romania have successfully deployed a 5G New Radio (NR) network to demonstrate a series of 5G use cases at Untold Festival 2019, the largest annual dance music festival in Romania,

 Read Full article »
MVP Lab in Sibiu named as one of Europe's best in the "Ones to Watch" list at European Business Awards

Ropardo MVP Lab has been named as ‘One to Watch' in Europe in a list of business excellence published by the European Business Awards, one of world's largest and longest running business competitions.

 Read Full article »
Endava marks one year since IPO

Endava, one of the most important software companies, present on the local market with 7 delivery centers, reaches an almost double capitalization, 2.07 billion USD, on July 26, 2019, one year after listing. Th

 Read Full article »
Infosys opens cyber defence centre in Bucharest

Infosys, a global leader in next-generation digital services and consulting, announced the launch of its Cyber Defence Centre in Bucharest, Romania. The Defence Centre is an expansion of services delivered thro

 Read Full article »
QuEST Global completes integration of IT Six Global Services

QuEST Global, a global product engineering and lifecycle services company, has successfully completed the integration of IT Six Global Services SRL. QuEST Global acquired IT Six, a software engineering services

 Read Full article »
RE MAX Romania opens three more offices

RE/MAX Romania has expanded its network, adding three new offices – RE/MAX Partners in Cluj, RE/MAX Quality in Sibiu and RE/MAX Prestige in Targu Mures.

 Read Full article »
Microsoft and OpenAI form exclusive computing partnership to build new Azure AI supercomputing technologies

Microsoft Corp. and OpenAI have partnered to further extend Microsoft Azure's capabilities in large-scale AI systems, according to a release of Microsoft.

 Read Full article »
 
 
 
MOST READ ARTICLES
» SMEs, micro-enterprises can access fun...
» Shifting the workplace perspective tow...
» Opinion: Why Canada, Asia and Australi...
» Olivier Hecq, Head of SSC IT, SGEBS:" ...
» TELUS International continues partners...
» ABSL presents the 3rd edition of Iasi ...
» IT and BPS to ensure most of the Roman...
» Connections signs partnership with UiP...
» More than 500 business leaders at the ...
» Business in the service of a higher pu...
 
EDITOR CHOICE
Workplace of the Future conference to take place on November 20th at Bucharest

The Diplomat-Bucharest together with Outsourcing Today organize the 3rd Edition of WORKPLACE OF THE FUTURE, on 20th of November 2019, in Bucharest, at Capital Plaza Hotel.

 Read Full article »
Strategic Talent Acquisition at People Empowering Business Forum on October 30 in Bucharest

Latest trends like demographic upheaval, globalization, digital technology, and changing social values and worker expectations, are disrupting business models and radically changing the workplace. These are req

 Read Full article »
Informal IT School and UiPath launch an educational program for RPA development to start in October

Informal IT School announced a partnership with UiPath to launch an RPA development educational program of five months, 100 hours of courses, five days a week. The program will run in Cluj-Napoca.

 Read Full article »
Impact Hub Bucharest joins 3house to manage three coworking spaces in the city

Impact Hub Bucharest, a coworking spaces manager and developer of accelerator programs and events merged with 3house, a new concept of workplace launched in 2018. By this, Impact Hub reaches 3 locations and 6.7

 Read Full article »
JLL: Total office space in Bucharest to reach 3 million sqm

The second quarter of 2019 reconfirmed the increased interest for the office market in Romania. Over 115,000 square meters of office space were leased over this period at the national level, a value similar wit

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area | GDPR policy
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events