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Knowledge-sharing presentation on latest trends the industry deals, in the program of Romanian Business Services Forum and Awards

Part of the upcoming joint half-day event, Romanian Business Services Forum and Awards to be held at JW Marriott Hotel on May 7th, the discussion agenda comprises a complex Knowledge-sharing presentation on latest trends the industry deals.

2019-03-04 12:10:00

The event benefits from the support of Diamond partner Wipro, Gold partner Colliers, Vastint, besides partners Telus International, SCC, aside the supporting institutions and associations ABSL, ANIS, ClujIT and Wave. The fifth year of celebrating the exceptional performance and outstanding achievements of the most prominent companies acting in the Outsourcing – BPO, ITO and SSC industry in Romania.

This year's ceremony will be held at JW Marriott Hotel on May 7th, Constanta Ballroom in a joint half-day event, ROMANIAN BUSINESS SERVICES FORUM & AWARDS with engaging keynote sessions by industry leaders, interactive panel discussions, networking opportunities and Gala Awards dinner.

Read everything about this event on the official web page:http://business-services-forum-awards.thediplomat.ro/

Find below all the topics to be tackled during the discussion panel between 3 pm – 4.40 pm.

Topics to be tackled within the event:

• Embracing digital. The emerging technologies, including Cloud computing, AI, Machine Learning applications (like Automated Virtual Assistants), RPA and IoT devices, involves continued spending on research and development. Moreover, training of unskilled workers or taking in new skilled workers increases operational costs, in turn affecting margins and keeping profits under pressure.
• Focus on Data Security. It takes an enormous investment of time, talent, and money to keep corporate and client records safe in a cyber environment that is constantly under attack.
• HR Digital Transformation. Identifying and Addressing the Changing Skills Deficit Within Business Services. A clear vision of tomorrow, backed by appropriate investments today, is the path to achieve growth targets.
• Smart Workplace. The slot dedicated to this subject will feature changes in the workplace disrupted by new technology and demographics and how companies need to keep up with them in an effort to improve ROI, employee retention, and employee wellness.
• Customer centric thinking. While companies are more and more focusing on providing predictable, standard processes, backed by innovative technology, which continually improves their customers experience, business services providers position as strategic partners that have the management, communication, tools, technologies, reporting and staff that meets or exceeds their customers' expectations.


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