Latest News  

DCA Romania expands outside Bucharest with a new call center

DCA Romania, the company's top five largest debt brokers in the country, opened in October its first call center outside Bucharest, the company announced in a press release.

2018-10-30 15:23:06

DCA Romania has analyzed in depth several indicators to determine the city in which to expand its operations. Population size and segmentation by age, education environment (number of public and private universities and their level of performance and competence), unemployment rate and average net wage stood Craiova are criteria first. The city has the highest percentage of people aged 15-49 (54% of the total) and by the existence of two public and private universities.

At a small difference, there were Galaţi and Piteşti, but in the end the distance to Bucharest and the higher number of students tilted the balance in favor of Craiova. Piteşti, Râmnicu Vâlcea, Focşani, Constanţa, Galati, Sibiu, Târgu Jiu, Bacau, Drobeta Turnu Severin and Alba Iulia were the other analyzed cities.

"Expansion of operations into another smaller city - where personnel fluctuation is considerably lower than Bucharest, is a natural action that comes with the company's development. This movement shows stability and is certainty of the fact that the positioning of our company in the top five most important companies in the collection of receivables in Romania is obtained through the motions strategic and long-term vision, "says Andreea Moroşanu, director of operations within DCA Romania.

"Clearly, the most valuable assets a company has are people. And in our business the difference comes from stability, fidelity and trust in the company. We are glad to say that DCA is a company that people trust because we constantly ensure that we invest in their development and create a pleasant work environment, "says Gabriela Dobre, director of human resources within the same company.

"In a very difficult labor market context, we have succeeded in supporting the expansion of the number of colleagues by applying world-class best practice rules in HR. One of the best practices in the organization is the organization of internal competitions based on honest transparency and competitiveness rules for any position that becomes available at the expense of direct appointments. Thus, the team's confidence in the company's management is very high. In addition, for a DCA Romania-sized company, we have invested in a great deal of training last year for colleagues at all levels of the organization, designed to increase people's happiness, "explains Gabriela Dobre.

Improving leadership skills, how to be happy at work and at home, increasing efficiency and effectiveness, meaning effective business communication, how to make a successful project management, meaning effective communication in the public space, how to we effectively enforce data protection rules in everything we do, how to plan and prioritize are some of the themes addressed in DCA Romania training. Since 2015, the company has increased its number of employees more than 5 times.

Established in 2013 at the end of 2015, DCA Romania had 25 employees, at the end of 2016 it had 75 employees, and at the end of 2017 it reached 130, with the company forecasting to grow to about 160 this year. At present, DCA Romania operates locally, without call center activities, in the cities of Cluj-Napoca, Timisoara, Iasi and Brasov, in addition to Bucharest. Thus, 13 new colleagues have already begun working in Craiova, the company planning to increase this number several times in the next year. This will depend on many factors, but the most important is the legislative framework that will shape market conditions.


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Poll: 2018 was hard for recruiting – 29 Interviews to one hire

Nearly nine out of ten companies had a tougher time finding suitable employees in 2018 compared with previous years, interviewing an average 29 candidates before hiring one person, a poll by HappyRecruiter show

 Read Full article »
CBRE maintains its market leader ranking with 24 per cent market share on the Bucharest-based office segment

In 2018, CBRE, the real estate consultant managed 24 per cent of the Bucharest-based office market, according to a release of the company.

 Read Full article »
Philippe Beucher takes a new opportunity outside Capgemini

After 5 years spent in Capgemini, Philippe Beucher, the Romanian company's branch CEO announced he decided to take another opportunity outside of the Group as of January 15th.

 Read Full article »
Amazon expands at Iasi with 5000 sqm of offices

At the end of 2020, the American company Amazon will rent an additional 5.000 sqm office spaces at Iasi, to amount over 18.000 sqm office space in Romania, according to sources in the real estate market and quo

 Read Full article »
Accelerator programme Legal Tech Hub Vienna to offer support for legal tech companies

The law firms Dorda, Eisenberger & Herzog, Herbst Kinsky, PHH, Schoenherr, SCWP Schindhelm and Wolf Theiss, today launched the Legal Tech Hub Vienna (LTH Vienna). The unique initiative, that brings together sev

 Read Full article »
Fusion and purchase market in Romania close to 2 billion euro in 2018

The fusion and purchase market in Romania came close to two billion Euro in 2018, according to an analysis made by Deloitte Romania, based on public sources and transactions made public.

 Read Full article »
DXC Technology to Acquire Leading Digital Innovator Luxoft

End-to-end IT services and solutions developer DXC Technology and Luxoft Holding announced a definitive agreement for DXC to acquire Luxoft, a global-scale digital innovator with differentiated offerings, deep

 Read Full article »
Deloitte study: What are the expectations of the employees and how can the employers adapt to the new trends?

Demographic and technological changes are the two major trends that transform the workforce, according to the Deloitte study "Voice of Workforce in Europe", which reached out to more than 15,000 people from ten

 Read Full article »
Ascentis: The top ten HR trends for 2019

Ascentis, specializing in in integrated Human Capital Management software published the main HR trends for 2019, findings resulted from the work together with their workforce and leadership strategist Eric Swen

 Read Full article »
CBRE managed transactions of 22,000 sqm for Regus and Spaces in Romania in the past years

Real estate consultancy company CBRE announced it completed rental transactions for approximately 22,000 sqm of coworking workspaces for the Regus and Spaces brands since 2015.

 Read Full article »
 
 
MOST READ ARTICLES
» Philippe Beucher takes a new opportuni...
» The most appreciated companies from th...
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Amazon expands at Iasi with 5000 sqm o...
» The Outsourcing industry announces its...
» Fusion and purchase market in Romania ...
» IBM to open its fourth business servic...
» Luxoft Romania ups turnover figure 56%...
» Molson Coors started to grow its busin...
» French energy operator Total opened su...
 
EDITOR CHOICE
KPMG study: Big data needs a big re-think: consumers are more anxious, but businesses can restore trust with greater transparency

Global KPMG study of 25,000 consumers reveals that we are embracing new technology, but are concerned about the types of data held by businesses.

 Read Full article »
Manpower: Romania's labor market, more prudent in the first quarter of 2019

More than two thirds (70 per cent) of employers in Romania anticipate no changes in the size of their payrolls in the first quarter (Q1) of 2019, the largest percentage in over two years, and this suggests the

 Read Full article »
Noni Jain, Wipro Europe: It is fundamental how you coach the employees and prepare them for the next level of an evolving organization

How do you attract and retain a globally-mobile workforce? What technologies do you need in your arsenal to get the most from the tech-savvy "Generation Y"? To drive innovation and attract and retain top talent

 Read Full article »
Engagement and inclusion through direct feedback from employees

As an example offered by Olga Botusan at Stefanini, the company implemented a satisfaction survey in previous years, and they constantly use the results and the feedback of colleagues to come up with better sol

 Read Full article »
Self-service tools in the new digitalized business ecosystem

IoT and advanced technologies, including robotics, are expected to replace all the conventional tools and systems at workplaces with their digitized versions by 2022 in all the top-ten economies of the world.

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area | GDPR policy
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events