Latest News  

DCA Romania expands outside Bucharest with a new call center

DCA Romania, the company's top five largest debt brokers in the country, opened in October its first call center outside Bucharest, the company announced in a press release.

2018-10-30 15:23:06

DCA Romania has analyzed in depth several indicators to determine the city in which to expand its operations. Population size and segmentation by age, education environment (number of public and private universities and their level of performance and competence), unemployment rate and average net wage stood Craiova are criteria first. The city has the highest percentage of people aged 15-49 (54% of the total) and by the existence of two public and private universities.

At a small difference, there were Galaţi and Piteşti, but in the end the distance to Bucharest and the higher number of students tilted the balance in favor of Craiova. Piteşti, Râmnicu Vâlcea, Focşani, Constanţa, Galati, Sibiu, Târgu Jiu, Bacau, Drobeta Turnu Severin and Alba Iulia were the other analyzed cities.

"Expansion of operations into another smaller city - where personnel fluctuation is considerably lower than Bucharest, is a natural action that comes with the company's development. This movement shows stability and is certainty of the fact that the positioning of our company in the top five most important companies in the collection of receivables in Romania is obtained through the motions strategic and long-term vision, "says Andreea Moroşanu, director of operations within DCA Romania.

"Clearly, the most valuable assets a company has are people. And in our business the difference comes from stability, fidelity and trust in the company. We are glad to say that DCA is a company that people trust because we constantly ensure that we invest in their development and create a pleasant work environment, "says Gabriela Dobre, director of human resources within the same company.

"In a very difficult labor market context, we have succeeded in supporting the expansion of the number of colleagues by applying world-class best practice rules in HR. One of the best practices in the organization is the organization of internal competitions based on honest transparency and competitiveness rules for any position that becomes available at the expense of direct appointments. Thus, the team's confidence in the company's management is very high. In addition, for a DCA Romania-sized company, we have invested in a great deal of training last year for colleagues at all levels of the organization, designed to increase people's happiness, "explains Gabriela Dobre.

Improving leadership skills, how to be happy at work and at home, increasing efficiency and effectiveness, meaning effective business communication, how to make a successful project management, meaning effective communication in the public space, how to we effectively enforce data protection rules in everything we do, how to plan and prioritize are some of the themes addressed in DCA Romania training. Since 2015, the company has increased its number of employees more than 5 times.

Established in 2013 at the end of 2015, DCA Romania had 25 employees, at the end of 2016 it had 75 employees, and at the end of 2017 it reached 130, with the company forecasting to grow to about 160 this year. At present, DCA Romania operates locally, without call center activities, in the cities of Cluj-Napoca, Timisoara, Iasi and Brasov, in addition to Bucharest. Thus, 13 new colleagues have already begun working in Craiova, the company planning to increase this number several times in the next year. This will depend on many factors, but the most important is the legislative framework that will shape market conditions.


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Endava opens two new software centers at Brasov and Timisoara

Top five ranking software company Endava, with a turnover exceeding 500 million lei in 2018, announced the opening of two new software centers at Timisoara and Brasov.

 Read Full article »
Volvo Cars and Uber present production vehicle ready for self-driving

Volvo Cars, a leader in automotive safety, and Uber, the leading ride-hailing firm, today present a jointly developed production car capable of driving by itself, the next step in the strategic collaboration be

 Read Full article »
Pepper Escu, the first humanoid robot in Romania's commercial real estate business works at CBRE

Starting May, the real estate consultant CBRE has brought Pepper Escu on its team, the first humanoid robot in a real estate company in Romania. CBRE aims to use the robot's technological abilities to create sy

 Read Full article »
Rebranding Creativity 2019, the first applied creativity and creative-problem-solving conference in CEE takes place at Cluj-Napoca

Rebranding Creativity, a conference powered by Crea-Est professional association and supported by strategic partner RSM Romania will take place at Cluj-Napoca.

 Read Full article »
The importance of having a vision and build business agility

In the past year the outsourcing industry became - due to its constant growth as market but also as intrinsic evolution of people and companies - one of the most reliable barometers of fundamental metrics of th

 Read Full article »
Undelucram.ro study reveals the top of companies offering the best salaries in their industry

As expected, the companies operating in IT & C, banks and consultancy provide the best salaries, bonuses and personal development opportunities, show an online ranking conducted by online portal undelucram.ro.

 Read Full article »
E.ON to hire 300 specialists for the Iasi-based Software and Development center

E.ON Software Development (ESD), part of the German group E.ON announced it started an ambitious development plan in Romania that that will triple the number of employees from 100 people to 400 in the next two

 Read Full article »
Microsoft and Oracle to interconnect Microsoft Azure and Oracle Cloud

Microsoft Corp. and Oracle Corp. on Wednesday announced a cloud interoperability partnership enabling customers to migrate and run mission-critical enterprise workloads across Microsoft Azure and Oracle Cloud,

 Read Full article »
TotalSoft 2018 turnover at 19 mln. Euro, Q1 2019 revenue up 16 per cent

TotalSoft, one of Central Europe's leading providers of business software solutions, reported a turnover of 19 million euro in 2018, while its revenues in Q1 2019 were 16 percent up YoY to 5.4 million Euro, t

 Read Full article »
Endava sells its fintech centre in Bucharest to Worldpay

UK-based technology company Endava said this week it is selling its fintech centre in Bucharest, Endava Technology, to payment processing company Worldpay

 Read Full article »
 
 
 
MOST READ ARTICLES
» Evolving from consumers of resources t...
» Preparing for the new future
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Pepper Escu, the first humanoid robot ...
» Volvo Cars and Uber present production...
» Berg Software Romania: Reasons to outs...
» Marian V. Popa: Meet the speakers at R...
» Deloitte 2019 Global Human Capital Tre...
» Andrei Voica: Meet the speakers at Rom...
» How giving back pays dividends for com...
 
EDITOR CHOICE
Digital Transformation Conference to take place on June 19 at Bucharest

The Diplomat – Bucharest organizes Digital Transformation Conference to be held on 14 of June in Bucharest, at Hilton Hotel - Regina Maria Hall, starting 8:30 AM.

 Read Full article »
L&D Conference by The Diplomat Bucharest took place on June 4th at Bucharest

The Diplomat-Bucharest organizes the Third Edition of its Learning & Development CONFERENCE on 4 June, 2019 at InterContinental Hotel Bucharest starting 09:00 am.

 Read Full article »
Meet the winners of ROMANIAN BUSINESS SERVICES AWARDS, 2019 edition

ROMANIAN BUSINESS SERVICES FORUM & AWARDS 2019, in its fifth year, brrought on May 7, in Bucharest, a new concept event with engaging keynote sessions by industry leaders, interactive panel discussions, network

 Read Full article »
Few hours away from to the long awaited CEO Leaders Debate, a premiere of Romanian Business Services Forum and Awards

We are a few hours away to the long awaited CEO Leaders Debate, a premiere of Romanian Business Services Forum and Awards on May 7.

 Read Full article »
Colin C. Lovering: Meet the speakers at Romanian Business Services Forum & Awards 2019, on May 7

Colin C. Lovering has been living and working in Romania since 2009 when he arrived to offer consultancy and advice to organisations looking for growth and profitability and founded Achieve International.

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area | GDPR policy
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events