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Elena Calin, CEO UP! Your Service Romania at People in Shared Services & Outsourcing Forum on October 18, at Bucharest

Elena Calin, CEO UP! Your Service Romania, keynote speaking on the subject of Employee Experience, @ the 4th edition of People in Shared Services & Outsourcing Forum 2018, on October 18th.

2018-09-28 15:29:27

A Service Culture transformation consultant, Elena Founded Customer Focus Romania in 2002. She is now UP! Your Service Master Trainer and Change Leader, entitled to certify new UP! Your Service trainers and to manage the transformation projects in Romania and abroad. Elena has been part of many transformation projects in different European countries and since 2011 she works with Frankfurt School of Finance and Management on their program, Microfinance Summer Academy.

Her favorite clients are the clients who want to make a dramatic differentiation in their market through Services.

Join us to get access to the latest strategies to develop talent within your organization and to achieve employee engagement.
The event is organized with the partnership with Diamond partner Wipro, Gold partners PwC, ACCA, ADP, COS, Colliers International, Partners Vastint, Noerr, Skanska, Immofinanz, with the support of ABSL, ANIS, ClujIT.

The annual event dedicated exclusively to the human resources in Shared Services & Outsourcing Industry brings together the business services investors such as SSC, ITO, BPO, academic figures and authorities to discuss and discover new tools, strategies and solutions for developing, implementing & optimizing the HR model.

The event gathers the services industry's HR executives to share strategic insights on developing next generation, customer-centric HR processes and policies to engage and empower all employees to be the highest performers.

The accelerated advancements in technology such as AI and Augmented Reality, and the continuous rising expectations of the hyper-connected customers have put significant pressure on industry professionals as they have to face the ambiguity of digital transformation, spiraling costs and a shortage of talent.

The discussions will be focused on the most successful operating models, as well as characteristics of the talent and leadership the companies need, how data can be leveraged to provide relevant insights, and the technology worth investing in.


This year's edition brings together the business services investors such as SSC, ITO, BPO, academic figures and authorities to discuss and discover the most successful operating models, the characteristics of the talent and leadership the companies need, how data can be leveraged to provide relevant insights, and the technology worth investing in.

Find all about the event on the official web page at
People in Shared Services & Outsourcing Forum


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