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The outsourcing industry needs early and better educated graduates

In terms of development of business shared industry in Romania, the industry might face a need of doubling the current pool of employees, estimated now at roughly over 120.000 people, according to number estimations of ABSL- The Association of Business Service Leaders in Romania. The need should be put in the context of 400.000 graduates from the academic institutions.

2018-09-04 15:42:05

The businesses are helped by some fiscal incentives, as tax exemption for IT professionals or certain trainings, tax exemption for business parks, a downsize being the bureaucratic work that slows down the reach to these incentives. In terms of business location, as ABSL is the leading association very close to the organizations operating in outsourcing and business shared industry, the trend shows that most of investors tend to start up their businesses in Bucharest and only after, expand to Tier 2 and 3 cities.

Why is that?

Because, at this time, Bucharest still holds all the infrastructure aspects of building and sustaining a business in this industry: people, office building, business infrastructure, universities. But the expansion of outsourcing businesses is now looking beyond the Tier 2 cities such as Timisoara, Oradea, Iasi or Cluj and goes to cities such as Constanta, Galati, Craiova. Regarding the main competitive assets Romania holds, the language and IT skills remain the aces, as the investors appreciate the local workforce as highly skilled and efficient and even if the labor costs are not as cheap as they used to be, they still remain competitive at the regional level.

In this context, Cristian Cilibiliu, Vice-president Knowledge Sharing, ABSL says that on the medium and long term, the attention must go deeper, in early education, at high schools, to introduce the foreign languages and more advanced IT programs. The manager highlightes that it is not enough to increase the curricula of universities and stated: "The gap is major when we are talking about attracting and grow the needed workforce. We need to sit together and talk with the state representatives, with the Ministry of Education, in order to develop a multilayer approach of educational programs. If on the short term, the educational system can rely on increasing the foreign languages approach and technology, on the medium and long term, the attention must go deeper, in early education, at high schools, to introduce the foreign languages and more advanced IT programs to create the needed professionals. We launched a program master program through which we train a number of students in the specific needed of the industry."


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