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How to become people savvy?

The discussions in the panel of this summer's OT Learning and Development's roundtable underlined the necessity of providing the learning and the knowledge transfer when the necessity occurs, customized and applicable on each type of job and professional individuality.

2018-07-05 16:40:40

Teodora Todoran, Head, Training Function – Europe, Wipro Limited: "We need to address the development of a healthy working environment defined by balance and suitable for people interaction"
By setting a balanced working environment, a proper context for communication inside the working teams and among departments. These are the provocative goals when the subject refers to customer engagement and making people committed to the company values and business objectives.

Teodora Todoran, Head, Training Function – Europe, Wipro Limited, explained: "The things related to the interaction with the customer must be firstly solved within the working teams of a company., the real people working inside the company. It has all to do with internal interaction. We need to address the development of a healthy working environment defined by balance and suitable for people interaction. It is also interesting to analyze the employees' real interest to develop, their skills, technical or soft, how much interest they show regarding working tools. We need to related to a punctual and well positioned interest in the large context of a certain job, task or activity. I think the paramount need of companies and business leaders is to switch the paradigm from what we think they need and what they really need for their job. We have to validate the requests through one another."

But how to trigger the curiosity of the employee or an audience?

Especially in the academic environment, as its representatives often complains, the students seem to lack the joy of curiosity and learning beyond the required. The young generations simply don't want to learn something new or beyond the curricula. This problem also occurs in several eLearning courses when the employee or the course user has only to read the materials and acknowledge it through simple clicks. The submit' s button of the eLearning course completes a process that doesn't necessarily - and often doesn't – translate into a knowledge transfer process. The advice offered by the professionals in the companies is to bring the information beyond the online and mobile, to make people interact more and trigger the feedback over the courses. Once the course taker is engaged in analyzing and self-assigned conclusions over the course, he might find useful and interesting to "not just click" and to learn from the provided experience of learning.


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