The need of the industry to stay effective and relevant - OUTSOURCING-TODAY.RO
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The need of the industry to stay effective and relevant

In the current context of machinery and AI helping on operational processes of a company, with extended applicability in terms of capabilities, the digital context in which professionals, organizations and business infrastructure should operate become more sophisticated.

2018-05-22 08:38:04

According to RAZVAN PIRVU, Head of Region Engagement, Operate Flow, Global Services Operations, Ericsson, digitalization should be embraced at the early stages of profession development: "We are looking at machinery helping to smarter processes and to become more effective and proactive. The way that we cope with this is through creating the right human resources, by changing our focus from offering the graduates and undergraduates jobs within front office and back office, in first and second lines, operational jobs propositions. We need to think of a system that can offer them more advanced positions. To move people from work-intensive jobs to more intelligence-intensive roles, to empower them with more sophisticated positions. To use their creativity resources in the better benefits of the company."

According to the representative of Ericsson company, Romania also has now a great advantage, one that other developed countries don't hold it, that is the opportunity to build on the entrepreneurship. The young people in Romania are entrepreneurship-oriented and this should be capitalized on. "We should not stay behind and let the language skills to dominate the offer of competitive advantages for the Romanian market. This will be soon overcome by AI. We need to emphasize on real advantages, such as creativity, innovation, everything that is human intelligence connected and can bring added value," Razvan Pirvu said.

The statement has been uttered within the first session of Romanian Outsourcing & Shared Services Summit focused on the digital transformation, the artificial intelligence revolution upending every sector of the economy. This promises huge opportunities to businesses that invest early while others could get left behind. The organizations are rapidly transforming to agile enterprises that require rapid development cycles and close coordination between business, engineering and operations.


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