Latest News  

Stefanini invests in AI and reinforces Sophie's capabilities

Recently, Stefanini announced it is reinforcing its investments in Sophie, an artificial intelligence platform with the ability to turn data into valuable solutions. Fully developed within Stefanini's research and development labs, Sophie is the world's premier corporate artificial intelligence agent, built to handle high-demand environments by the people who understand them best.

2018-04-17 15:29:18

The AI agent Sophie is based on cognitive computing and artificial intelligence, with a focus in self-adaptation, interactive and contextual automation that enables self-learning, human-like interactions and self-healing automation capabilities; she can assist with tasks such as triggering workflow, auto escalation, presenting knowledge to users and many more.

According to Fabio Caversan, P&D Director at Stefanini , there are two main approaches to AI. The first, called "connectionist," emulates the brain, identifying signals, patterns and symbols. In the AI community, such an approach is replicated through the deep neural networks algorithm. The second approach, called "symbolic," tries to emulate the mind, with symbols and significance, not necessarily connected to patterns but to meaning. "What makes Sophie so strong is that it combines both approaches into one powerful mind," said Mr. Caversan.

Using this hybrid approach, Sophie can understand concepts and relationships. Stefanini's AI platform has the ability to understand the meaning of words and phrases and relate them to the real world. "Sophie learns at a faster pace and can be implemented in a shorter period of time than any other tool in the market, and she was designed for complex, high-demand environments. Sophie thinks using the symbolic process, which leads to a faster learning process, as well as better conversational skills and user comprehension," Mr. Caversan affirmed.

Unique Applications for Call Centers

Artificial intelligence systems can be used in various applications to automate repetitive tasks that are currently being performed by humans. One of the services that has experienced benefits from this technology for some time now is the call center, with the substitution of virtual stations for physical agents. "Contact centers and customer service centers will gain huge advantages in efficiency with automation and augmentation of human labor. Today, the majority of in-person and online customer service interactions are carried out through self-service applications," said Mr. Caversan.

Sophie uses common knowledge networks—three million related words, as an initial installation without any training effort, and a global collaborative archive that relates human concepts—to enable Sophie to get to the bottom of a question. Easily extensible, integration is part of Sophie's DNA. "Our AI platform was also designed to connect legacy systems, ITSM tools, CRM, ERP and more, offering an end-to-end, single-screen experience that will amaze the end user. The ability to load data more quickly into the AI platform is one aspect that makes us unique," said Mr. Caversan.


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
FintechOS announces results beyond expectations in 2018

FintechOS announces revenues of 6 million Eur from selling FintechOS technology in just one year from inception. This amount combines 1 million Eur from annual recurring revenue for licenses and 5 million Eur

 Read Full article »
Tremend joins Mellanox in powering the majority of Top 500 supercomputers

Tremend - one of the fastest growing software companies in Romania - has signed an agreement with Mellanox Technologies, a leading supplier of end-to-end connectivity solutions for servers and storage, with hea

 Read Full article »
Almost 19,000 entrepreneurs have already applied for Start-up Nation

The Start-up Nation 2018-2019 program has been accepting business projects for almost a month now, even though the state budget for this year has not yet been passed.

 Read Full article »
Webhelp Romania aiming for EUR 10 million turnover growth, 500 new employees in 2019

Romania's outsourcing market, which recorded two-figure growth in a year, will attract new investments and generate new jobs in 2019, a year full of challenges. After a 2018 that repositioned Romania on the map

 Read Full article »
Manpower: Robots will be your colleagues not your replacement

Fears that robots will eliminate your job are unfounded with a growing number of employers planning to increase or maintain headcount as a result of automation, staffing company ManpowerGroup said in a survey

 Read Full article »
Study: Five out of 10 employers eye lay-offs

Almost 5 out of 10 employers would proceed to lay-offs, according to a survey conducted by the National Council for Small and Medium Sized Companies (CNIPMMR).

 Read Full article »
US company Visteon looks for software developers at Timisoara

Visteon, automotive supplier focused exclusively on cockpit electronics, it is setting up a new product development center in Timisoara, Romania. The company plans to build a team of 400 employees in Romania,

 Read Full article »
Gabriela Mechea takes over the helm of ANIS

The Software and Services Industry Employers Association ANIS appointed Gabriela Mechea as the organizations' executive director, replacing Valerica Dragomir who left the association after 17 years.

 Read Full article »
Poll: 2018 was hard for recruiting – 29 Interviews to one hire

Nearly nine out of ten companies had a tougher time finding suitable employees in 2018 compared with previous years, interviewing an average 29 candidates before hiring one person, a poll by HappyRecruiter show

 Read Full article »
CBRE maintains its market leader ranking with 24 per cent market share on the Bucharest-based office segment

In 2018, CBRE, the real estate consultant managed 24 per cent of the Bucharest-based office market, according to a release of the company.

 Read Full article »
 
 
 
MOST READ ARTICLES
» The most appreciated companies from th...
» Webhelp Romania aiming for EUR 10 mill...
» Tremend joins Mellanox in powering the...
» The Outsourcing industry announces its...
» Manpower: Romania's labor market, more...
» Deloitte's Tech Trends 2019 report: B...
» Bucharest, in the top of cities in Eur...
» Oracle reaches 4,200 employees and pla...
» Genpact's COO: Staying ahead of the cu...
» Ascentis: The top ten HR trends for 20...
 
EDITOR CHOICE
Nomination are now open for Romanian Business Services Forum and Awards

Nominations have opened for the prestigious Romanian Business Services Forum & Awards. The 2019 awards will continue to recognize and reinforce the important contribution made by business services professionals

 Read Full article »
Study: 89 per cent of finance teams yet to embrace Artificial Intelligence

Report by Association of International Certified Professional Accountants and Oracle shows that almost 90 per cent of finance teams do not have the skills to support digital transformation.

 Read Full article »
Bucharest, in the top of cities in Europe with the largest number of experts in high-tech industry

Bucharest is among the top cities boasting the most experts in the high-tech innovative industry, with over 70,000 current employees, next to London, Dublin, Madrid or Budapest, reads a study conducted by CBRE

 Read Full article »
CBRE study: Post-millennials, the happiest about their offices

During 2018, real estate consultancy company CBRE conducted the first study dedicated to work environment in office buildings in Bucharest. The respondents have been structured in four age segments, such as Z g

 Read Full article »
Deloitte's Tech Trends 2019 report: Beyond the digital frontier

The recently released Deloitte's Tech Trends 2019: Beyond the digital frontier, as each Tech Trends report in the series conducted by the consultancy company, lobbies for embracing the increasing, often mind-b

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area | GDPR policy
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events