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Thierry Blain, SG EBS: Bringing teams to the next level

The journey of Societe Generale European Business Services began with the need for a strategic location to sustain and transform European operations of Societe Generale Group. The purpose was, from the early days, to deliver high-added-value services in various fields of activity for France and European entities of the Group. Since its creation in early 2011, SG EBS encountered a very fast growth to reach 1000 employees after less

2017-07-03 17:21:27

Outsourcing Today talked to Thierry Blain who took over the position as COO of SG EBS at the beginning of this year. Blain is graduate of Paris Business College INSEEC & Executive MBA ESCP Europe and before taking over the position at SG EBS, the manager was CEO of Dacris Group – Staples Exclusive Representative in Romania.

Since January 2012, Thierry was Transition Managing Director with various mandates. Previously, the manager took over position such as Group Business Development & C.E.E Managing Director at GPV, Managing Director Central & Eastern Europe at GPV. BPO & Manufacturing industries, respectively Managing Director at GPV Romania.

Q1. What describes you best: The Leader, The Manager, The Achiever and how did your academic and professional background enabled your leading skills?

TB: Right now, I would say the manager is the professional model that fits me best. To a great extent, my academic education and my training helped me get to where I am today; working with people and for people, I have come to realize that my role is not just a job, but a vocation; I can make a difference and help people by caring for and respecting their needs, and coach them with their careers and how to better utilize their qualities and competences, how to "shine their diamonds".

Q2.What would you say it is your personal and professional footprint within the company's evolution?

TB:My mission is to bring within the company change management to support through innovative solutions and processes our future growth both within existing services and new expertise such as KYC, ensuring all synergies to deliver more value and agility to our customers.

Q3. A view on the outsourcing industry context: Which are the strongest and weakest features of local market?

TB: Romanian outsourcing market strongest features are linked to EU membership bringing local legislation in line with Western Europe customers, sustaining outsourcing within EU, the openness of Romanian society to foreign languages and cultures, the high level of education existing among the young generation. On the other hand, the weaknesses are also connected to the people and limited resources on the labor market in certain technical areas such as IT. I would encourage the Authorities to develop strategic national education planning, sustain the professional reconversion options and national mobility of the work force.


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