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The second edition of Timisoara Business Mixer, the most important local event in the field of business services industry, reveals its conclusions

The second edition of ABSL Timişoara Business Mixer took place on Wednesday, June 21, in the Vienna Hall of the Timişoara Hotel.

2017-06-29 22:58:38

The main topic this year was: "How to streamline the correct workforce training for the Romanian business industry?" This was, in the current context, a topic of great interest for Timisoara, a city that is growing in the business services industry.

At the conference, ABSL came up with a question that appears naturally in the current context, "What can be done to reduce the gap between supply and demand?", the speakers learning that project-based learning and interactive learning is one of the most suitable solutions. ABSL supports companies in launching new business directions, promotes local consumption of technology, supports the development of Romanian business and promotes active learning through projects and practical experience in companies.

The event session was opened by Ciprian Dan, Vice President of the ABSL - Association of Business Service Leaders Romania and Location Head at Wipro Technologies and moderated by Liliana Bizau, ABSL Senior Account Manager.

During the opening speech, Ciprian Dan welcomed the participants from ABSL member companies, emphasizing the importance of supporting positive change in education through the involvement of the private sector. "We believe that the Business Services Master program, created by ABSL member companies in collaboration with the Academy of Economic Studies in Bucharest, can prepare the workforce that our industry needs and can ensure sustainable growth. This is why we are determined to offer it to the students from Timisoara, with the support of the West University".

Valerica Dragomir – ANIS Executive Director showed that according to a recent ANIS study, "unfortunately, Romania is a weak consumer of technology on all levels, including the public administration and the private sector. Romania is facing a shortage of specialized people in all areas, but especially in the IT area. Thus, four up to six positions out of ten remain unoccupied within a company due to the lack of trained workforce. Also, there is a strong need for specialists both in the business services industry and in the development of Software and IT."

The conference ended with 4 thematic workshops, interactive discussion sessions between speakers and participants. During these sessions, other topics were also debated: current legal framework for internship programs and discovering new career paths for students; efficient project-based learning; professional trajectories for students, adaptability and future education; ABSL Business Services Master Program. ABSL in collaboration with the member companies managed to outline a plan regarding amendments to the internship-related legislation, which is now under public debate.

ABSL will continue to be actively involved in supporting education programs by extending the Business Services Master program to other university centers in Romania. Also, ABSL will try to influence the legislation so that changes in content and learning methodology to be adopted quickly and with real and beneficial effects in the quality of graduate training and their integration into the labor market.

Also other speakers present at the ABSL event in Timisoara were: Ciprian Dan - Location Lead – Wipro Technologies; Claudiu Botoc - Vice Dean - Faculty of Economics and Business Administration West University of Timisoara; George Didoiu – Associate Director – Colliers International; Mihaela Robu – Business Development Manager - ACCA South-Eastern Europe; Teodora Todoran – Head Training Function - Wipro Limited; Valerica Dragomir – Executive Director – Employers' Association of the Software and Services Industry.

According to ANIS study, the business shared services sector turnover in Romania is estimated at 4 billion Euro for 2017, compared to 3.6 billion Euro achieved in 2016, with a compound growth rate for the last 3 years of 15 per cent, according to The projected growth rate for the next 3 years is estimated at 15,4 per cent. Regarding the Romanian Software and IT Services Industry, the exports are estimated at 3.15 billion Euro, with an estimated growth rate of 18.2 per cent this year and 16.7 per cent for the next 3 years, according to the same report of ANIS. The domestic market is estimate to reach a growth rate of 10 per cent in the next three years, compared to 5.6 per cent growth achieved in 2016.

Valerica Dragomir, Executive director of ANIS, envisions several options for growth in this context: "First, education – adapting for answering the industry needs (no. of graduates and skills). Second, supporting innovation and entrepreneurship – for developing products and high value added services and the third, financing IT incubators – in at least 5 significant tech clusters and supporting companies in accessing the global market. Not the least, domestic market – growing tech consumption, especially for SMB segment."

In this context, Mihaela Robu, Business Development Manager at ACCA South - Eastern Europe (The Association of Chartered Certified Accountants), identified the main factors and drivers of change to impact the profession, with the paramount trigger of transformation through technology in a globalized world." Automation and technology will enable us as professionals in accounting services to concentrate on more complex processes in order to develop personalized and significant financial-accounting services and solutions for companies. So far, the executive directors are focusing more on job descriptions, on compliance and in order to take to the next level the entire business process, we should focus more on staff training, better and more complex career plans, among others."

Claudiu Botoc, Vicedean of West University of Timișoara Faculty of Economics and Business Administration (FEAA) emphasized the need for building education partnerships between academics and business. "th greatest benefits of this encompass greater opportunities for students by developing mutually beneficial relationships between business and education, long term and sustainable relationships between organizations and students; support programs to meet the needs of education, teachers and their students; innovative, unique and exciting projects that set standards for other education initiatives; bridging the gap between theoretical knowledge and professional skills and not the least, accommodating the professionals with educational system (and viceversa)"

But all these have to happen in a place that, according to George Didoiu, Associate director, Colliers International, must answer to different needs that previous generations are used to. George Didoiu said: "Today, millennials account 40 per cent of the workforce in Romania and are expected to reach 75 per cent in the next years. We run a survey on the main expectations regarding a workplace and among the results, the answers referred to: the support for an optimal work/life balance by my manager was uttered by 51 per cent of respondents, with the same amount answering yes for the given possibility of working from home. What millennials expect from a workplace? Mainly, 30 min or less to travel to the office, proximity to different amenities (a shopping mall – ideally), a sense of community & personal development and in the end, it's about location, location, location."

Teodora Todoran, Strategic Leadership Development Europe (SLD)/ Training at Wipro BPO referred in the panel of the event to the need of upskilling the workforce and more specifically, the tailored-made training programs developed in the context of leadership. "In general, the leadership is a term very widely used and from my experience, leaders need more specific development programs. Together with our HR department, we developed a leadership program conducted by an external coach. We work individually and personalized through this program."

About ABSL

Local companies, profile multinational companies, global and regional leaders are part of ABSL Romania : Accenture Services, APT Resources & Services, Allianz Worldwide Partners Romania, Be Think Solve Execute, Telus International, Capgemini, Central Europe Technologies, , Connections Consult, DB Schenker , Deloitte Audit, Ernst & Young, Eucom Business Language, Genpact Romania, Global Remote Services, HP Enterprise, HP Inc Romania, Luxoft Professional Romania, Mazars Consulting, Mood Media, Microsoft Romania, Office Depot Service Center, Optima Solutions Services, Outsourcing Advisors, PwC Services, Process Solutions, Procter & Gamble Marketing Romania, Renault Business Services, Samsung Romania, SCC Services Romania, SELIR, Societe Generale European Business Services, Stefanini Romania, TMF/ UCMS Group Romania, UniCredit Business Integrated Solutions, Valoris Center, Vauban IT, Veeam Software, Vodafone Shared Services Romania, Webhelp, Wipro Technologies și WNS Global Services Romania.

The Strategic partners of the association are: ACCA, Colliers International, Fine Law, KPMG, COS, iFuture and HAYS.

Media Partners of the event were: Outsourcing Today, The Diplomat-Bucharest, PinMagazine and ANIS.


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