Latest News  

CA Technologies: Some 88 per cent of enterprises globally currently use APIs to improve their competitive differentiation

CA technologies commissioned Coleman Parkes Research to survey 1,770 senior business and IT executives worldwide. According to findings, companies of all sizes, in all sectors, are using APIs to level the competitive playing field, and cope better with the rising volume, scale and volatility of customer-facing apps. Fifty-four percent of respondents believe their use of APIs improves their competitive differentiation.

2017-04-11 20:29:11

As general definition, API stands for a set of commands, functions, protocols, and objects that programmers can use to create software or interact with an external system. It provides developers with standard commands for performing common operations so they do not have to write the code from scratch.

In this context, CA Technologies set out to understand how enterprises are using APIs, the challenges they are facing in doing so, the business impact their API programs are having, and the use of advanced, full lifecycle approaches to API management.

Meanwhile, businesses are using APIs to absorb data from partners, in order to add essential services to their apps such as maps and payment functions—without having to write completely new code. Startups and established firms alike are leveraging APIs to expose powerful data from legacy systems to billions of smart devices. As end-points for data, these connected devices (often called the Internet of Things) require highly scalable and manageable APIs for their connectivity.

The research made a compelling case for API use— and more importantly, for having a sophisticated approach to managing the full API lifecycle. Their findings revealed that:
• API adoption is high: some 88 per cent of enterprises currently use them.
• Around a third of firms use APIs to drive revenue (33 per cent) and improve speed-to-market and innovation (34 per cent).
• The majority of executives (54 per cent) believe that their use of APIs helps differentiate their business from competitors.
• More than seven in ten organizations measure the effectiveness of their API programs through a range of external-facing metrics that go far beyond traditional internal measures. These include: – Customer experience (72 per cent) – Digital reach (72 per cent) – Customer satisfaction (71 per cent) – Speed-to-market for new apps (72 per cent)
• Enterprises with advanced API management processes experience up to 47 per cent better business results than those with basic API management.
• Respondents in advanced organizations are almost twice as likely to express confidence about differentiating themselves from competitors. Application programming interfaces (APIs) are not a new technology. But in today's app economy, they have become vital to almost every aspect of business success. In fact, 88 per cent of enterprises surveyed for this report are currently using APIs.
Also, the research states that APIs cut the development cost of innovation and market entry. They underpin the rapid execution of ideas to seize commercial opportunities. They allow organizations to deliver exceptional customer experiences; create new revenue streams; and connect employees, partners, apps, and devices to the data they require—anytime, anywhere. Firms are reaping the business benefits of API use. The majority (54 per cent) of executives believe that their APIs are highly effective at differentiating their companies from the competition.

In addition, APIs are having a positive effect on all of the measures being used to evaluate their business impact. Respondents reported significant improvements in KPIs such as customer satisfaction (43 per cent), transaction volumes (42 per cent), and IT cost reduction (41 per cent). And they reported that APIs enable them to get apps to market some 18 per cent faster.

More, around three quarters believe that their use of APIs has significantly enhanced their customer experience (75 per cent) and digital reach (73 per cent).


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Four companies represent Romania in Deloitte 2017 Technology Fast 500TM EMEA rankings

Trencadis, Tremend, APSISWARE and Qualitance represent Romania in this year's Deloitte's Technology Fast 500 rankings for Europe, the Middle East, and Africa (EMEA).

 Read Full article »
ABB opens the first robotics training centre in Romania

Industrial robotics giant ABB has opened what is said to be the "first-ever" robotics centre in Romania,a public-private partnership between ABB and the Polytechnic University in Bucharest.

 Read Full article »
Romania's IT industry could grow at an annual pace of 9 percent until 2025

Romania's IT industry could grow at an annual pace of 9 percent until 2025 and cooperation among the relevant entities is the key to the future, president of the Smart Alliance cluster Gabriel Munteanu told t

 Read Full article »
Vitruvian Partners investment fund has purchased 30pct of Bitdefender from Axxess Capital

The Vitruvian Partners investment fund has purchased 30pct of Bitdefender from Axxess Capital, thus becoming the second biggest shareholder of the company evaluated at over USD 600 million, the software produc

 Read Full article »
Accenture pledges thousands of hours to bring coding to students

Accenture employees across 56 countries have pledged to complete more than 10,000 Hours of Code and lead coding tutorial sessions around the world during Computer Science Education Week, Dec. 4-10, as part of t

 Read Full article »
CTP was nominated in four categories at the CIJ Awards Gala 2017

CTP, the leading premium industrial parks developer and long-term manager in Romania and Central and Eastern Europe, was nominated in four categories at the tenth edition of CIJ Awards Gala, which will take pla

 Read Full article »
How does leadership look today?

This summer, Outsourcing Today organized LEARNING & DEVELOPMENT Roundtable at InterContinental Hotel in Bucharest. The event brought together the business services professionals to discuss and discover new tool

 Read Full article »
Ericsson names new Romania country manager

Swedish telecom equipment maker Ericsson named Dragos Mircea Rebegea as new country manager for Romania.

 Read Full article »
Workplace – Building new approaches

The real estate market in Romania is living the wobbly times, in consonance with everything that is happening in Romania. The growing Euro rate and the instability and unpredictable times make of Romanian consu

 Read Full article »
Embracing limitless learning

The growth of any business relies on the development of its own people that consists it. That is no wonder that, in an industry such as outsourcing and IT that learns together with its shareholders how to adjus

 Read Full article »
 
 
MOST READ ARTICLES
» Three defining characteristics of cont...
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» TELUS International: How customer serv...
» ABB opens the first robotics training ...
» Romania's IT industry could grow at an...
» Stay updated on People in Shared Serv...
» Committed to growth
» Comdata to buy four subsidiaries of Fr...
» Four companies represent Romania in De...
» Capgemini to open new office at Suceav...
 
EDITOR CHOICE
TELUS International: How fintech companies are attracting Gen Z through customer experience

Learn how fintech companies and traditional financial institutions are using an enhanced customer experience to capture the attention of Generation Z

 Read Full article »
Committed to growth

In the current swelling race of reaching the perfect algorithm for growth, companies operating various outsourcing services in Romania all relate to the main key drivers for business development in which people

 Read Full article »
Shifting the workplace perspective towards high-end added value

This month, OUTSOURCING TODAY organized The Workplace of the future in IT and Outsourcing at Caro Hotel Bucharest, a new concept event meant to connect fast-growing corporate tenants from IT and outsourcing ind

 Read Full article »
Andrei Romanescu, Managing Director of Veeam Romania: Outsourcing sector, a decade evolution

Since the early 2000s, this sector has grown at a significant rate (about 20-30% per year). The industry has evolved from focusing on cost and labour arbitrage to adding value – therefore the growth is not so

 Read Full article »
TELUS International Europe: Discover how successful smart-home providers deliver exceptional customer service

Key Takeaways

• Internet of Things (IoT) connected home devices are making the contact center and customer service more important than ever. • A friendly approach and positive attitude are import

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events