Latest News  

Outsourcing Advisors: Trends in outsourcing industry in 2017

According to Outsourcing Advisors, the community portal of outsourcing professionals, the global and regional landscape's changes will mark the industry of outsourcing landscape worldwide in 2017.

2017-02-20 12:21:29

The organization's findings also state that companies have already started re-assessing their contracts in the light of the not-so pro-outsourcing changes expected.

The organization underlines few trends:

• Security will be the key
As outsourcing policies change, delivery mechanisms will change, creating security challenges. Increasing the awareness about security, the companies will be forced to choose advanced security measures, like automation, threat intelligence and analytics solutions.

• Intelligent Automation
Automatic processes take less time, are more efficient and this may arise the issue of balancing manual and automated work, which is still to be handled. Automation will help standardise, reducing direct costs and extending benefits to suppliers, buyers and customers.

• Virtual assistants
The call center will lose its significance with the emergence of self-servicing tools and intelligent virtual assistants. As self-service tools and intelligent assistants like virtual agents and chat box become more prevalent, the call center as we know it will face extinction. Virtual agents will take over in the form of contact centers catering to customers' queries and needs.

"For 2017 we can expect outsourcing, especially in the IT sector, to continue to increase. We will see how companies will respond to technological challenges and how they will face the future in order to make this industry grow and be more competitive," the Outsourcing Advisors concludes.


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Smartree: Software development field interests Romanians living abroad

Romanians abroad wishing to return to the country could be attracted by the IT domain, and more precisely the software development branch, according to a study conducted by Smartree.

 Read Full article »
Norwegian software developer leases 4.200 sqm in Iulius' Unites Business Center 3

Iulius Company and Visma Software, a Norwegian developer of business management software solutions, have signed a lease agreement for office premises within the United Business Center 3 (UBC 3) office building

 Read Full article »
Oracle hires 1000 sales representatives to boost cloud services in EMEA

Oracle announced 1000 new jobs in Europe, Middle East and Africa. Under the Change Happens Here banner, the company is hunting for the next generation of ambitious, driven, digitally savvy Sales Representative

 Read Full article »
Academy Plus programming school opens at Bucharest with 120 available places

ACADEMY+PLUS, the free of charge programming school launched three years ago at Cluj in partnership with École 42 in Paris, opens also at Bucharest with 120 available places to those who want to learn programm

 Read Full article »
AI to drive GDP gains of 15.7 trillion dollars with productivity, personalisation improvements

Global GDP will be 14% higher in 2030 as a result of AI – the equivalent of an additional 15.7 trillion US dollars, a recent research report of PwC states. This makes it the biggest commercial opportunity in

 Read Full article »
TotalSoft appoints Adina Gurgu as Chief Technology Officer

TotalSoft, one of the leading ERP and financial solutions providers internationally, announces the appointment of Adina Gurgu as Chief Technology Officer (CTO), who will be starting August responsible with spea

 Read Full article »
Czech ALEF Group acquires local company and enters Romanian market

Czech IT systems and equipment supplier ALEF Group announced it had acquired Romanian peer company Likeit Solution for an undisclosed sum.

 Read Full article »
3Pillar Global expands with third development center in Romania

US-based IT services provider 3Pillar Global will open the third development center in Romania this August, in Iasi, to be locatedin Moldova Business Center.

 Read Full article »
DB Global Technology reaches 800 people, 150 people joined this year

B Global Technology, Deutsche Bank's technology center in Bucharest, has reached the 800 staff milestone, with over 150 people joining the team in 2017.

 Read Full article »
Regional operations centers give Romania's real estate market a boost

With a 4.8 per cent GDP growth in 2016 and the highest estimated growth rate in 2017 among EU member states, Romania has become an increasingly attractive destination for regional operations centers.

 Read Full article »
 
MOST RECENT VIDEO
 
 
MOST READ ARTICLES
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» EY: Work-life balance has become more ...
» Stefanini officially launches the offi...
» Romania ranks second in Deloitte's CE ...
» Welcome onboard!
» Exclusive OT print issue: Genpact may ...
» Bombardier: from Bucharest subway to t...
» Endava and Worldpay to create a center...
» GM to open a call center at Bucharest
» Manpower:Romania has world's third hig...
 
EDITOR CHOICE
EY: Work-life balance has become more difficult to be managed by one third of full-time employees in 8 large countries

EY's global survey of full-time workers in eight countries finds that one-third say managing work-life has become more difficult, with younger generations and parents hit hardest.

 Read Full article »
Welcome onboard!

By 2020, some 200.000 people are expected to work in business shared services in Romania, doubling the current employment portfolio enrolled in more than 120 companies operating BPO, SSC or ITO services. Howeve

 Read Full article »
Thierry Blain, SG EBS: Bringing teams to the next level

The journey of Societe Generale European Business Services began with the need for a strategic location to sustain and transform European operations of Societe Generale Group. The purpose was, from the early da

 Read Full article »
TELUS International Europe: Issue 3 - Customers First magazine! Strategy and innovation in travel and hospitality

The third issue of our Customers First magazine is now available! The latest edition is all about travel and hospitality, featuring insights from industry experts and top brands like JetBlue, Turo, Joie de Vivr

 Read Full article »
The future is now - Review of Romanian Outsourcing Summit, 2017

Romania delivers services in 25 languages with more than 100,000 specialists employed in the outsourcing industry and business services, and based on an estimated growth of 15-20 per cent, it is estimated to re

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events