Latest News  

Outsourcing Advisors: Trends in outsourcing industry in 2017

According to Outsourcing Advisors, the community portal of outsourcing professionals, the global and regional landscape's changes will mark the industry of outsourcing landscape worldwide in 2017.

2017-02-20 12:21:29

The organization's findings also state that companies have already started re-assessing their contracts in the light of the not-so pro-outsourcing changes expected.

The organization underlines few trends:

• Security will be the key
As outsourcing policies change, delivery mechanisms will change, creating security challenges. Increasing the awareness about security, the companies will be forced to choose advanced security measures, like automation, threat intelligence and analytics solutions.

• Intelligent Automation
Automatic processes take less time, are more efficient and this may arise the issue of balancing manual and automated work, which is still to be handled. Automation will help standardise, reducing direct costs and extending benefits to suppliers, buyers and customers.

• Virtual assistants
The call center will lose its significance with the emergence of self-servicing tools and intelligent virtual assistants. As self-service tools and intelligent assistants like virtual agents and chat box become more prevalent, the call center as we know it will face extinction. Virtual agents will take over in the form of contact centers catering to customers' queries and needs.

"For 2017 we can expect outsourcing, especially in the IT sector, to continue to increase. We will see how companies will respond to technological challenges and how they will face the future in order to make this industry grow and be more competitive," the Outsourcing Advisors concludes.


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Saxo Bank analysis: Romania, the ideal place for a fintech revolution

Fintech will produce a revolution and is leaving the door open to real challenges, but also with opportunities for those who embrace it, Laurentiu Nedelcu, CEE manager at Saxo Bank said in a recent analysis.

 Read Full article »
Bitdefender signs accord with American router producer Netgear

The software producer Bitdefender signed a technology licence partnership with the American equipment producer for Netgear networks, which will include in its products security solutions for smart devices, deve

 Read Full article »
Laurentiu Lazar, promoted as Managing Partner at Colliers International Romania

Laurentiu Lazar, Senior Partner, Investment and Valuation Services, will take over as the new Managing Partner of the real estate consultancy company Colliers International Romania, effective as of March

 Read Full article »
Upcoming event brings Retrospective in Labor Legislation on February 15th, at Bucharest

Outsourcing Today, together with Fine Law, organize The 2017's Retrospective in Labor Legislation event on February 15, 2018 at Caro Hotel Bucharest, a knowledge sharing event dedicated to the latest significan

 Read Full article »
A.T. Kearney: The widening impact of automation impact the business model of outsourcing

According to a recent article of A.T. Kearney and based on the findings of Global Services Location Index for 2017, the developing nations have long enjoyed the economic benefits of other countries' offshoring.

 Read Full article »
Freelancing – a solution to staff shortages for companies

According to Smartree Romania, a leading provider in Romania of outsourcing payroll services and personnel administration, freelancing has become more present among Romanians lately. Working with freelancers ca

 Read Full article »
Kaspersky Lab: Targeted attacks on radar for industrial organisations

Of the industrial companies that participated in the IT Security Risks Survey , every fourth has faced a variety of cyberattacks. Worryingly, one of the fastest growing types of threat among the multitude targe

 Read Full article »
E-commerce: Romanian companies sell online on their own, above EU average

A share of 16 percent of all enterprises located in the EU and employing at least 10 people received orders via a website or apps (web sales) in 2016, Eurostat reveals. At the same time, more than 8 in 10 enter

 Read Full article »
FAB LAB Iasi nominated at CEE Shared Services and Outsourcing Awards in Warsaw

Iasi city, in Eastern Romania, together with Conduent company and FAB LAB IASI project have been nominated at CEE Shared Services and Outsourcing Awards, to take place at Warsaw at the Hotel Intercontinental o

 Read Full article »
Endava and Velocity Partners announce merger to become truly global IT player

The merger between Velocity Partners, an innovative software development company with a strong presence in Latin America, and Endava, a global technology company with a sustained consistent growth and offices a

 Read Full article »
 
 
MOST READ ARTICLES
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Romanian Outsourcing Awards for Excell...
» Molson Coors started to grow its busin...
» Romania's IT industry could grow at an...
» TELUS International: How customer serv...
» Capgemini to open new office at Suceav...
» ABB opens the first robotics training ...
» Comdata to buy four subsidiaries of Fr...
» Committed to growth
» Four companies represent Romania in De...
 
EDITOR CHOICE
TELUS International: Chatbots - The pros and cons of automated customer service

Learn what key factors to consider before introducing chatbots to your customer service strategy

 Read Full article »
Why AFI Tech Park is the best value for money office project in Bucharest(P)

Based on the insight that location is a strong criteria employees take into consideration when choosing their workplace, AFI Europe Romania is currently developing AFI Tech Park, the newest office destination i

 Read Full article »
Shifting the workplace perspective towards high-end added value

This month, OUTSOURCING TODAY organized The Workplace of the future in IT and Outsourcing at Caro Hotel Bucharest, a new concept event meant to connect fast-growing corporate tenants from IT and outsourcing ind

 Read Full article »
Andrei Romanescu, Managing Director of Veeam Romania: Outsourcing sector, a decade evolution

Since the early 2000s, this sector has grown at a significant rate (about 20-30% per year). The industry has evolved from focusing on cost and labour arbitrage to adding value – therefore the growth is not so

 Read Full article »
TELUS International Europe: Discover how successful smart-home providers deliver exceptional customer service

Key Takeaways

• Internet of Things (IoT) connected home devices are making the contact center and customer service more important than ever. • A friendly approach and positive attitude are import

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events