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CIMA and The Hackett Group launch the Third Training Product: The Diploma in Global Business Services

The Chartered Institute of Management Accountants (CIMA) and The Hackett Group announced the launch of their Diploma in Global Business Services (DGBS). This is the third and final offering in their Certified GBS Professionals (CGBSP) programme, a comprehensive career development system for global business services (GBS), shared services and business process outsourcing (BPO) professionals

2017-02-15 10:45:43

The Diploma in GBS, designed for current GBS team leaders, centre managers, and others running operational or functional teams, covers an array of topics relevant to operational excellence in finance, HR, procurement, and IT. It is the middle level of certification offered by the CGBSP programme. The programme also offers an Advanced Diploma for leaders and members of a GBS organisation's senior management team as well as a Certificate in GBS designed for entry-level associates.

More than 150 organisations from over 27 countries are already engaged in offering certification to their GBS, shared services, or BPO staff through the CGBSP programme. Participants in these programmes also have access to an online knowledge centre, offering access to materials such as case studies, frameworks, and performance metrics from The Hackett Group, CIMA, and other organisations.

"We believe this is a major step forward for the GBS industry. Now that this final part of the offering is in place, GBS professionals have industry-standard qualifications available to them no matter where they are in their careers. We believe this will help the GBS and shared services sector, allowing organisations to provide their staff with the necessary skills to reach their full potential", said Andrew Harding, Chief Executive of CIMA.

"It's exciting to be able to announce the availability of the final element of this comprehensive training and certification programme," said Ted A. Fernandez, Chairman & CEO of The Hackett Group. "As companies become more mature and sophisticated in their GBS operations, it's critical that they improve the agility and flexibility of their workforce, to better meet the changing needs and expectations of the business. The success of a GBS organisation is highly dependent on the knowledge and capabilities of staff, and the training and certification we're offering can play an important role in helping companies accomplish this."

The research also shows that the GBS evolution is accelerating. The Hackett Group estimates that there are now over 6,000 GBS centres globally, with a total staff of more than 4.5 million. The majority of GBS organisations have moved beyond single-function centres, to establish multi-function centres. But less than 10 percent of all GBS organisations have completed the evolution to create fully integrated services.


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