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People in Shared Services and Outsourcing Forum, 2016: Addressing the pressing needs of digitalization and people empowerment

"The world is changing fast. Especially within the work environment, soon, we will face the need to address several generations working in the same time, in the same place," being one of the first ideas that opened the plenary session of the third edition of People in Shared Services and Outsourcing Forum, 2016 edition.

2016-10-31 16:24:01

The annual event dedicated exclusively to the human resources in Shared Services & Outsourcing Industry joined the business services investors such as SSC, ITO, BPO, academic figures and authorities to discuss and discover new tools, strategies and solutions for developing, implementing & optimizing the HR Shared Services model, from leading companies and organizations such as: Genpact, Wipro, Vastint, Skanska, EBS, Outsourcing Advisors, Veeam, Noerr, Colliers, CBRE, CIMA, Immofinanz, EY, ABSL, AIESEC, ANIS, ClujIT, offered their insights in the main panel and parallel roundtables.

This year's agenda outlined the very latest thought leadership in HR strategy, with practical case studies and interactive discussions focused on latest developments in talent acquisition, leadership development in employee satisfaction, organizational agility and strategies to drive value to the business and success through new innovation in cloud-based software, mobile technologies, implementation of workforce analytics.

The plenary session's opening addressed has been offered by: SHIBU NAMBIAR, Chief Operating Officer, Europe, Latin America & Africa, Genpact: "The economy is becoming digital and in this environment, the flexibility of people in terms of mastering various skills fit for different projects, their engagement and commitment to move in and between workplaces has become a major advantage. Also, we must underline the fact that language proficiency and technical skills are also on the table in local work context".

VIVEK BAKSHI, General Manager Wipro Technologies: "We need to focus on the today's skills in order to be relevant tomorrow. Along with language skills and technology adaptability, the companies, through their employees should get ready to meet the new demands of a constantly changing landscape in businesses. We should be aware that the era of robots is already here, there are places where robots are working together with people if not even replacing them in some duties. This trend is already here. We need to adjust and prepare for the future skills."

ANDREI ROMANESCU, CEO, Veeam:"Digitalization, people, these are the words of a common language we are all using in this encouraging work environment. It is true, we face the shortage of workforce supply on the market, a trend that is triggered also by a very concerning factor, the aging population. Romania is following the European trend in this matter but it seems that it does it at a faster and concerning pace."


DIANA POPP, ‎Counsellor Prime Minister's Chancellery at Romanian Government: "We need to set up a coordinated approach between the state institutions, including the Romanian Government and all the other stakeholders of the industry such as private companies and NGOs. The already established Governmental program addressing the support of entrepreneurial endeavors and the digitalization of public administrations, such as the recently launched GovIT Hub proves to be a meaningful step ahead in this direction"

FLORIN GRAMA, President, ABSL: "The opportunity to digitalize the economy is huge because Romania is starting at ground zero in this respect. The good news is that the industry associations and state institutions share a common vision. We are already working with ANIS and other stakeholders to create a White paper document which will comprise all the necessary measures and steps needed to be fulfilled in this respect on short, medium and long term. In order to do this, we particularly need to focus the investments towards education. We cannot build a digital culture in the absence of an education based on technology"

ANDREEA SUCIU, Head of Employment & Pensions Department, Noerr: "There are legal challenges that we are facing in terms of various work arrangements, some of them related to labor force flexibility. The flexible working schedule, the part-time issue, the short program on Fridays, the job shifts, the home office, the working time account, are only several concepts that emerge from developed market and are necessary to be addressed and find the local legal solution in order to implement them."

Lector Dr. CLAUDIU BOTOC, Pro Dean, Faculty of Economics and Business Administration, West University from Timisoara: "Our faculty is business environment-oriented and in this respect, we developed a program to join the academic input and the business real practice in shared services. By this, the theoretical knowledge is completed with the real case business scenario. We are facing several bureaucracy challenges in this kind of endeavors that we are keen to develop but we are aware of a stringent need to sustain the academic proficiency through real practice".

ALEXANDRA OLTEANU, Chief Operational Officer, SocGen EBS: "Putting people at the right standards and developing people into directions by growing competencies, experts, managers and leaders, is part of our mission related to people in our organization. Nurturing the talent and focusing on mentorship in order to sustain the growth potential of an individual professional or a team is part of ongoing process and long term vision".

The next two session opened the dialogue between the industry stakeholders underlining a couple of pressing main aspects the industry is facing right now: the aging workforce and the need to develop and retain talent within the organizations.

KRZYSZTOF KMUK, Emerging Markets Development Manager, CIMA CEE: "Retention of employees, talent management, the work-life experience are only some of the modern concepts that rule the life of HR management today. Sometimes, we should ask about where the border limit should be dragged in terms of retention, for instance. The generally called "stay interview" – for instance- how can be done, it is a general receipt for success? For sure, should be a repeated action done in informal way, whenever there is a chance. Also, about the work-life experience. The major questions relate to what will suffice to make employee content when at work, where should the limit be dragged and how we address the new generations' demands and needs."

AMALIA STERESCU, CEO, Outsourcing Advisors: There are amazing offices now in the country, in Cluj, Bucharest, Iasi. The question is which will be the limit in development features. One question to be asked is this office adapted enough to millennials and it is fit for them to stay? I don't think a nice office will replace a nice culture in the work environment. The focus is on talent management program. Some companies are doing for real, some are just simulating. So the back coin will be the retention of young generation. I think the future slogan of offices will be feeling like home. The changes are faster than we are used in the past and we have to handle better the mix of generations"

RAMONA MARUSAC, Associate Director Office Agency, Colliers International: "In terms of office choice, we think that that the whole idea is the right proportion of individual-closed spaces, the collaboration spaces and open spaces. You do not have to think in terms of the nicest or trendiest office. The office space has to be chosen related to sustainability and should provide the right answers to questions about who you are, who are your employees and what the organization encompasses as vision."

MIHAI PADUROIU, Head of Advisory & Transaction Services | Investor Leasing | Office, CBRE Romania: "The office environment can make the difference in choosing a certain workplace. The office is no longer a certain place but a universe. We see in Romania a trend in growing very fast in the past 4 years, especially in certain industries such as IT and outsourcing industry where the retention is very important. The office, the location, amenities, the fit out, has gone up on the list of important topics for accompany and management. The sustainability is a major aspect in developing buddings."

ANCA RADUCAN, Business Development Director, Skanska Property Romania: "We have to adjust to the millennials. They are not committed to something; they are committed to work-life balance. We created a place to adjust to millennials very much. For two new projects, we want to create a place where can people be closer to wellbeing. To really feel well inside and outside the place. It is a good way to retain the talent and gain, economically speaking. The modern real estate development is a matter of flexibility. The buildings should be flexible. The future of good buildings is to be adaptable to all kind of things, to be designed as you want. We have to create communities and to address all the generations and types of people. The biggest challenge for all developers is how to create a fit building for tomorrow having a great building today"

STEFAN PALARIE, President, SCOALA DE VALORI: "We work with both teenagers and students and in the workforce landscape, we stringently need to address the issue of the generations gap. If you want to build a bridge to the new generation, first of all, you have to understand them and give them something to value, starting from the early education, to high school. How to recruit the Z generation, is a very significant question at this time, not impossible to be answered with the right work value tools"

ANTONIU PANAIT, Managing Director, Vastint Romania:"The major topics of employers when it comes to retention is mostly related to money. But, in other markets, this topic expanded to a wider range, such as how to bring incentives to staff through an environment-related after-work life. In other words, to create that space of work when the individual life can emerge and can complete the full atmosphere of working. Offices play a major role in the entire competitiveness of a company. The work place truly relates to everything that it comprises, people, fit out, work value."

The upcoming issue of Outsourcing Today in December will feature the full report of the main topics and quotes of the top leaders and managers revealing the ongoing and future trends of this industry. The exclusively-dedicated printed and online magazine for the shared services industry, OutSourcing Today will, by this, make the fine tuning for the next year's edition of Romanian Outsourcing Awards for Excellence. Stay tuned for the industry' events and daily news on our website!





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